AI agents, like chatbots and virtual assistants, often simulate empathy in their responses. However, they do not truly understand human emotions. AI analyzes text, tone, and speech patterns to detect sentiment, but it cannot feel emotions like humans do. Emotional intelligence requires personal experiences, intuition, and a deep understanding of context, something AI cannot achieve. While AI can assist in customer service or therapy-like interactions, it cannot genuinely empathize with users. AI remains a sophisticated tool, but it does not replace human emotional intelligence.