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On Wednesday, September 3, Zerodha, one of India's leading discount broking firms, faced a technical error that disrupted its trading platform. Users experienced delayed price updates on the app during early trading hours.
At market open, the issue started with Zerodha's trading platform, Kite. Users began to notice that Kite was not displaying the real-time prices of stocks and indices. This clearly caused significant frustration for users who weren't getting the data they needed to make trading decisions.
A recent Zerodha Technical Glitch disrupted trading activity and drew user complaints. Several users were not able to square off their positions because they could not see updated price information.
Zerodha was quick to acknowledge the problem and assured users that order placement was unaffected. The company shared an update on X (formerly Twitter), stating, "Some of our users are facing issues with price updates on the app. We're checking this.
Investors closely follow Zerodha Price Updates to stay informed about stock movements. For now, please log in to the Kite web on a mobile browser. Order placement is not affected." Zerodha recommended that users log in through the Kite mobile browser as a temporary workaround.
Despite Zerodha’s response, many users expressed frustration, particularly those unable to access critical market data. One user posted, “For the last 15 minutes, Zerodha has not been responding. Who will be responsible for the loss? I can’t square off my positions.”
Another user shared a past complaint about similar issues, tweeting, "#Zerodha glitch again. Rates are not reflecting on the screen." The company’s Trading Platform offers advanced tools and a user-friendly interface.
By 9:51 AM, Zerodha confirmed that the issue had been resolved. "The issue is now resolved," the company said. According to DownDetector, over 8,000 complaints were recorded by 9:40 AM, highlighting the scale of the disruption.
Zerodha, led by Nithin and Nikhil Kamath, is one of the largest broking firms in India, with over 1.6 crore clients. In FY 2023-24, the company generated revenue of Rs 8,320 crore and a profit of Rs 4,700 crore.
Kite, Zerodha’s flagship app, is popular for its simplicity and robust charting features. More than 15% of all Indian retail trading volumes are placed on Zerodha, making the company a large player in the market.
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Zerodha’s quick resolution highlighted its commitment, but the glitch underscores the need for platform stability, especially in markets relying on real-time data. Repeated disruptions could erode user trust, as traders depend on accurate information to avoid losses or missed opportunities.
Zerodha’s quick response to the glitch showed its commitment to customer service, but recurring issues could harm its reputation. As one of India’s largest stock broking firms, maintaining a stable platform is crucial.
