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Swiggy has taken a leap forward in simplifying online ordering. The company now allows users to order food, buy groceries, and book restaurant tables directly through popular AI platforms, including ChatGPT, Google Gemini, and Anthropic’s Claude. This new feature eliminates the need to open the Swiggy app for daily orders.
The new feature works with the help of the Model Context Protocol, known as MCP. It’s a system that safely connects AI chat tools to real services. With this setup, AI chats can place real orders instead of only giving answers. Swiggy has added this feature to Swiggy Food, Instamart, and Dineout.
Ordering through AI feels like having a normal chat. Users can type simple messages asking for dinner, grocery items, or a restaurant booking. The AI takes care of the rest; it searches options, compares prices, applies offers, adds items to the cart, confirms the address, and places the order. The entire process happens within the chat window.
Swiggy informed us that Instamart is the first quick delivery platform in the world to use MCP. Instamart offers more than 40,000 products, including groceries and daily needs. Users can ask for items needed for a recipe or for daily shopping. The AI builds the shopping list and places the order.
Food delivery also becomes simpler with AI ordering. The chatbot can suggest popular restaurants and top-rated dishes. It can also track the order after placement. Users can search nearby restaurants, check available tables, and book a slot through the same chat.
Swiggy Chief Technology Officer Madhusudhan Rao said this change aims to save time. Many people know what they want but do not like switching between screens. Chat-based ordering removes extra steps and makes the process smooth.
This move shows the growing use of AI agents to handle tasks that usually need several steps. Instead of clicking many buttons, users only need to type a short message.
The service started rolling out in India on January 27 and 28, 2026. Currently, orders placed through AI chats support cash on delivery only. Online payment options may be added later. Swiggy said user data stays protected with privacy-focused systems.
To use the feature, users need to connect Swiggy services inside the AI app settings. Different links are available for food delivery, grocery shopping, and dining bookings. After setup, you can start ordering through simple chat messages.
Some Indian companies have tried similar ideas. BigBasket tested grocery shopping through AI. JioMart allows chat-based ordering on WhatsApp. Swiggy’s update stands out because it covers food, groceries, and dining together.
This new feature shows how ordering may change in the future. Swiggy plans to streamline everyday ordering through simple conversations.
Also Read: Microsoft Copilot Checkout Brings AI-Powered Shopping to Chat
