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IndiGo is offering Rs. 10,000 travel vouchers to passengers who faced the worst delays and cancellations between December 3 and December 5.
Refunds for cancelled flights are already processed, with pending cases to be completed soon.
Eligible travellers will get vouchers via email/SMS, while those booked through travel sites must share details with IndiGo for verification.
A major travel disruption hit many IndiGo passengers between December 3 and December 5. Long delays, cancelled flights, and crowded terminals created a tough situation for thousands of flyers across major airports. Many passengers spent hours inside terminals with very little clarity on flight status. IndiGo has now taken a strong step to fix this situation by offering special travel support.
The airline has announced Rs. 10,000 vouchers for flyers who faced the most severe issues during the disruption. This is a big move because the voucher is an added benefit apart from the refunds and the government-mandated compensation rules. It aims to bring relief, rebuild trust, and support travellers who dealt with the worst delays during the early December travel chaos.
IndiGo shared that refunds for cancelled flights have already been processed. These refunds also include bookings made through travel partners. The airline has been working to ensure that money reaches accounts without delay. For leftover cases, amounts will reflect soon. This shows a sincere attempt to complete all pending refunds quickly.
IndiGo will also give Rs. 10,000 travel vouchers to passengers who were severely impacted during the disruption. The vouchers are valid for a year (12 months) from the date of issuance. They can be used on any upcoming IndiGo flight. This allows the passengers to have a whole year to organize their future journeys at their own pace and without any pressure or time limit worries.
Also Read – How to Get a Refund if Your IndiGo Flight is Cancelled: Simple, Fast Steps
The voucher is important because it recognises the stress that many passengers went through. Several travellers lost full travel days, faced cancelled trips, or waited in terminals for long hours with no clear updates. The voucher gives real value back to those travellers. It is not just a formality but a meaningful step to balance the loss and frustration caused during the disruption.
This compensation also goes above the rules set by the aviation authorities. According to the DGCA, airlines have to compensate between Rs. 5,000 and Rs. 10,000 for specific last-minute cancellations. IndiGo's new voucher shows a stronger commitment to customer support.
IndiGo confirmed that operations stabilised after December 9. The airline is now operating more than 1,900 flights daily with very few cancellations. IndiGo also shared that technical experts will work with the management to prevent problems like this from happening again. This focus on better planning and improved safety is expected to reduce large-scale disruptions in the future.
Also Read – IndiGo Crisis Deepens: Airline Faces Rs. 58.75 Crore Penalty, DGCA Suspends 4 Flight Inspectors
IndiGo stated that only flyers who were severely impacted will receive the Rs. 10,000 vouchers. The airline has not shared a fixed rule for what qualifies as a severe impact. However, those who were stranded for long hours or faced sudden cancellations from December 3 to December 5 are likely to be included.
Passengers who booked through travel websites may not have all details stored with IndiGo. The airline has asked such travellers to send their booking details to customer.experience@goindigo.in. This will help the support team check eligibility and issue the voucher faster. Others will receive direct communication from IndiGo through email or SMS.
The IndiGo Rs. 10,000 voucher plan stands as a strong step towards repairing the travel experience of severely impacted passengers. It offers real value, clear support, and flexible use for future trips. This decision also signals a stronger effort from the airline to improve service standards and avoid major failures in the future.
Many travellers faced moments of confusion and stress during the December disruption. The airline hopes to compensate for the stress caused during this time by offering this travel voucher. IndiGo’s strategy is to rebuild customer trust and provide comfortable experiences.
Ans. You can claim an IndiGo ₹10,000 compensation voucher by emailing customer.experience@goindigo.in. This applies even if you booked through a third-party app. Just send your booking details and request assistance, and IndiGo will issue your voucher.
Ans. To redeem your IndiGo voucher, book a flight on the IndiGo website or app and go to the payment page. Select the ‘Voucher’ option, enter your voucher code, apply it, and pay any remaining amount using another payment method. Most vouchers are single-use.
Ans. Yes. IndiGo is offering ₹5,000 to ₹10,000 compensation vouchers to passengers whose flights were cancelled within 24 hours of departure. This is part of their ongoing compensation effort and applies based on flight block time.
Ans. To get a free seat, complete web check-in 48 hours before departure and choose Auto Assign or Skip seat selection. You’ll receive a free standard seat, usually in the rear. You can also ask politely at the airport for better free seats if available.
Ans. During payment on the IndiGo website, select “Redeem a gift card” under payment methods. Enter the gift card number and PIN (printed on the back of the card). IndiGo gift card numbers usually start with 604xxx and contain 19–20 digits.
