.png){kind=logo}
Get a quick and hassle-free refund when your IndiGo flight is cancelled. Learn the simple steps, eligibility rules, timelines, and everything you need to know to claim your money back.
Flight cancelled by IndiGo? Don’t worry. This guide explains how to check your booking, apply for a refund online, track the status, and ensure fast, stress-free processing.
IndiGo cancellations can disrupt your plans, but getting a refund doesn’t have to be hard. Follow easy steps to request your refund, understand the policy, and avoid delays.
Flight cancellations are always disturbing, and recently, IndiGo has been in the headlines for hundreds of cancellations following revisions to government aviation rules. No matter the reason, if your flight gets cancelled, your work will be disrupted in unexpected ways. Whether it is a business appointment or a long-desired vacation, the consequences are unavoidable.
Indeed, the flight cancellations have disrupted a lot of important work, but when it comes to IndiGo, for every flight cancelled, the company offered refunds to flyers. Through a clean, structured refund process, passengers can quickly claim their money back. According to IndiGo’s official refund guidelines and recent reports, travellers can easily initiate refunds online without lengthy paperwork or complicated procedures.
As the air travel sector evolves, airlines like IndiGo have improved their customer support and transparency. Whether you’re a frequent flyer or a first-time traveller, understanding the refund process will save you money on your ticket. Therefore, below is all the essential information to claim an IndiGo refund without much complication.
IndiGo, the largest airline in India by passenger volume, handles thousands of flights every single day. However, inconveniences still happen. Sometimes, weather issues, operational challenges, crew limitations, or other restrictions lead to unavoidable cancellations.
When such cancellations occur from the airline’s side, the first thing that comes to mind is the fear of losing the ticket price. However, with IndiGo, that’s never been the case. If the airline is responsible for the flight cancellation, they generate a full refund or free rebooking. The best part is that IndiGo’s refund system is part of its customer-first approach, making it easier for you to claim a refund digitally.
Additionally, the approach supports ongoing changes in the aviation sector, as airlines adopt more user-friendly systems to enhance the passenger experience. Therefore, whether you value your time, money, or both, you should know how to claim a refund when your IndiGo flight gets cancelled.
Also Read: IndiGo Share Price Rises 1.82% to Rs. 5,739.50 on Market Optimism Despite Quarterly Loss
The refund process may seem a bit complicated, but once you initiate it, you will find the steps extremely simple and take just a few minutes. If you booked the tickets online, you can claim the refund online; however, those who purchased tickets offline in cash must visit the nearest airport to claim the refund.
For online buyers, below are the steps to follow:
IndiGo has a dedicated refund portal for cancelled flights. So, passengers should start the princess from there. First, visit the portal and go through the ‘Manage Booking’ or ‘Refunds’ section. This is where the refund process begins.
Next steps include providing your PNR, last name, and registered email or phone number. Once you provide all these details, you will have your booking and cancellation status.
When the flight is cancelled by the airline, IndiGo generally offers two options: first, a full refund to the original payment method; second, rebooking on the next available flight at no extra cost.
The choice depends on the passenger. If you want your money back, then select ‘Refund’ and submit the refund request. Once IndiGo confirms the request, the process will initiate automatically, and if your booking was made directly on the IndiGo website, you will receive the refund within 5-7 working days.
Now, if your booking was through a travel agent, the agent will provide the refund. IndiGo will initiate the refund to him. Finally, cash ticket refunds can only be generated at the airport. Talk to the IndiGo ground staff there.
Once the process is initiated, the airlines will send a cancellation confirmation and refund update via email/SMS. Passengers should keep it for reference. The process takes only a few minutes, and your money will be credited within a week, depending on your bank.
Also Read: IndiGo Shares Slide Over 4% as Gangwal Family Offloads 3.1% Stake
A cancelled flight is stressful enough, but the thought of losing thousands of rupees is more stressful if you don’t know how to claim your money back. Therefore, if you are familiar with the steps to request a full refund online, you can easily avoid long customer service delays and ensure your money isn’t stuck unnecessarily.
Further, if you know the steps to take after a flight is cancelled, you can even reschedule your journey without any extra cost. The most crucial part is that it helps passengers to stay informed about their rights if their journey is somehow interrupted. You won’t feel helpless when your plans are disrupted.
How do I apply for a refund after an IndiGo flight cancellation?
Ans: To get a refund, passengers need to visit IndiGo’s refund page or the 'Manage Booking' section. There, they have to enter the PNR and other requested details to initiate the refund request.
Will I get a full refund if IndiGo cancels a flight?
Ans: Yes, you will get a full refund. If IndiGo cancels the flight due to issues, you will receive a 100% refund or a reschedule offer at no extra charge.
How long does it take for an IndiGo refund?
Ans: Generally, an online refund request takes 5 to 7 working days to be credited to the bank account. However, the time varies based on your bank and payment mode.
What if I booked through a travel agent?
Ans: In that case, you have to contact the agent directly. IndiGo will transfer the money to the agent, and you have to get it from him. IndiGo won't generate the refund directly to you.
What should I do if my refund doesn’t arrive?
Ans: Generally, it doesn't happen, but if you face a similar situation, you can contact IndiGo Customer Support or raise a complaint through the AirSewa portal if delays exceed 10 days.
