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Mumbai, May 06, 2026: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global intelligence partner and an RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and year ended March 31, 2026, according to IndAS.
Revenues at ₹ 25,835 million (US$ 283 million), up 19.5% YoY
EBIT at ₹ 3,143 million or 12.2% of revenues, up 29.8% YoY
PAT at ₹ 2,052 million, or 7.9% of revenue
Diluted EPS of ₹ 2.91 • FCF/PAT at 101%
Revenues at ₹ 95,564 million (US$ 1,082 million), up 19.7% YoY
EBIT at ₹ 11,221 million or 11.7% of revenues, up 27.4% YoY
PAT at ₹ 7,543* million, or 7.9%* of revenue; Reported PAT at ₹ 6,744 million
Diluted EPS of ₹ 9.56 • FCF/PAT at 160%
* Adjusted for exceptional items, which include one-time Labour Codes impact
Dr. Sanjiv Goenka, Chairman - RPSG Group and Firstsource Solutions, commented, “FY26 has been a defining year for Firstsource — marked by strong financial performance, deeper strategic relevance with clients, and the growing momentum of a business built for the agentic era. Enterprises today are moving away from fragmented advisory, implementation, and operating models toward a single accountable partner —one that can design, build, and operate intelligent business systems end-to-end — and our deliberate pivot to a full-stack model positions Firstsource to lead that shift. At the center of this is Kairos, our operating system for AI-native operations, which combines 25 years of domain expertise with agentic AI to operationalize intelligence at scale. This is the foundation of our Intelligence That Operates promise — domain-led, outcome-focused, governed by design, and built to compound over time. This model is resonating in the market — reflected in the quality of clients we are winning and the strategic relevance of the work we are doing. As we enter FY27, our conviction is clear: outcomes will define value, domain intelligence will compound advantage, and trust in AI must be architected by design. That is the future Firstsource is building toward.”
Signed four large deals in Q4FY26, bringing the full-year FY26 total to 17 large deal wins.
Notable deal wins in Q4 included:
A US based global leader in financial technology solutions in the US chose us to redesign and transform their customer experience.
A leading regional water utility service provider in Australia selected us to help them across their value chain.
A leading US-based digital financial services company chose us to manage their third-party collections.
A leading UK-based MVNO selected us as the global operations outsourcing partner to manage account servicing, billing, and customer support across multiple markets.
A premium UK retail brand chose us to run their customer experience.
One of the leading mortgage lenders and servicers in the US expanded their support engagement with us.
A leading global media and publishing company entrusted us with subscriber acquisition and account servicing.
Q4 saw the addition of 11 new logos, including 6 strategic accounts. Over FY26, we added 47 new logos and 24 strategic logos, doubling our strategic account addition compared with FY25.
Closing headcount at the end of Q4FY26 stood at 36,205. Attrition rate was at 29.7%# .
In Q4FY26, Firstsource made notable progress across verticals. Banking and Financial Services added 6 new logos, driven by a much wider capabilities portfolio and leverage from consulting-led engagements. Healthcare added 1 new logo while progressing well on large deal ramp-ups. Communications, Media & Technology supported by demand for CX and AI-led solutions from digital-native brands. Our Diversified Industry portfolio continued to see steady underlying demand supported by a healthy pipeline and added 4 new logos.
Recognized as a Leader in Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026
Recognized as a Leader in the Overall Market Segment of NelsonHall's Healthcare Payer Agility & Innovation NEAT Evaluation 2026
Recognized as a Frontier Firm in Microsoft's Frontier Firms of India & Southeast Asia
Awarded Top 1% of S&P Global CSA Score for ESG Included in S&P Global Sustainability Yearbook for Third Consecutive Year
'A' rating in CDP Supplier Engagement Assessment; 'B' rating in CDP Climate and Water Security Disclosures for FY25
Awarded a Bronze Medal in the 2026 EcoVadis assessment, achieving an overall score of 70/100 and ranking in the 81st percentile globally.
Recognized with the ATD BEST Award from the Association for Talent Development (ATD), a global benchmark for organizations that build strong learning cultures aligned with business outcomes
#For employees in employment for more than 180 days
For FY27, we expect our revenue to grow in the range of 10% to 13% in constant currency terms. We see our FY27 EBIT margin in 12.25% to 12.75% band.
