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Artificial intelligence is entering a transformative new phase, where intelligent systems not only respond to commands but also act autonomously to solve complex tasks. This evolution, known as Agentic AI, represents the third wave of AI development and is fundamentally changing how businesses operate, scale, and innovate.
In this episode of the Analytics Insight Podcast, host Priya Dialani welcomes Sajan John, Senior Director of Technology at Publicis Sapient, to explore how agentic AI is propelling businesses into a future of adaptive, decision-making intelligence. With roots in generative AI and large language models (LLMs), agentic AI is no longer about static responses—it's about autonomy with accountability.
While most people associate AI with automation and task completion, agentic AI goes far beyond. “Agentic AI is about moving from doing what it's told to making decisions on its own—safely and at scale,” Sajan John explains. Recognized by Gartner as one of the top 25 technology trends for 2025, this advancement empowers systems to think, learn, and act with controlled independence.
Unlike traditional instruction-based AI, agentic AI interprets complex contexts, adapts to dynamic inputs, and generates personalized solutions in real-time. “It’s not just automating tasks—it’s reimagining how decisions are made within enterprises,” Priya weighs in.
This paradigm shift is particularly crucial for organizations seeking to remain agile in rapidly changing markets. Agentic AI enables real-time optimization, predictive modeling, and actionable insights—turning reactive operations into proactive strategy.
Publicis Sapient is leading the charge in deploying agentic AI across various industries, including finance, healthcare, energy, retail, and travel. As a digital business transformation company, it goes beyond technology implementation to help clients reimagine their business models through its unique SPEED framework: Strategy, Product, Engineering, Experience, and Data & AI.
“Transformation isn’t about one department—it’s about alignment across the board,” Sajan notes. By uniting these five capabilities, Publicis Sapient ensures clients adapt rapidly while staying strategically focused.
Sajan John and his team are building intelligent systems that don’t just complete tasks—they evolve with the organization. From real-time personalization to enterprise-wide decision systems, their agentic AI solutions are built for scale, speed, and measurable outcomes.
Agentic AI is creating significant value for businesses by enabling:
Intelligent automation: Systems that learn, adapt, and optimize operations over time
Real-time decisions: AI that processes data and delivers actionable insights instantly
Personalized customer experiences: Dynamic engagement tailored to individual needs
Scalable transformation: Cross-functional impact from operations to strategy
“Agentic AI isn’t just improving efficiency—it’s rewriting the rules of engagement across entire organizations,” Sajan further explains, adding, “It’s about unlocking autonomy that still aligns with business goals.”
As agentic AI technologies mature, they are redefining what’s possible in enterprise operations. Businesses are no longer just adopting AI—they’re partnering with it to create intelligent, future-ready ecosystems.
“Agentic AI is helping us leap from instruction to intuition,” concludes Sajan John, adding, “And that changes everything.”
