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Romain Lapeyre is the Co-Founder and CEO of Gorgias, a conversational AI platform and customer support helpdesk software for e-commerce businesses. What began as a small project in France became a global SaaS success under his leadership. After moving Gorgias to the US, he secured key investor support and guided the company through major milestones. Here is a deeper look at the biography of Romain Lapeyre.
Romain’s early education at Fudan University and HEC Paris provided him with both an entrepreneurial base and the audacity to take risks. He examined the issue of communication and the potential for technology to help ease it, which was later one of the reasons behind Gorgias. The choice to go beyond the borders of France and start in the USA was not only sensible but also marked a courageous and open-minded approach along with a need for global competition.
Romain Lapeyre previously worked at Scalr’s Business Development department and later joined Work4 as a Product Manager. His career took off when he co-founded Gorgias in France, transforming a small productivity tool into a full-fledged customer support platform. His bold move to the US unlocked global opportunities, positioning Gorgias as a trusted e-commerce partner. By partnering with Alven during its Series A funding, he balanced innovation and leadership, steering the company through explosive growth and cultural evolution.
Gorgias is at the forefront of transforming the e-commerce experience through the use of AI-powered, chatbot-like systems, extended integration with Google Cloud, and the invention of smart automation that all together assure personalization, increment and efficiency.
AI Agent: Gorgias has developed a new conversational AI platform that changes the whole e-commerce support scene. It is a great tool for the customers as it can engage with them in seconds and personalize the conversation as well. Meanwhile, it is capable of resolving issues, selling, and giving human-like, huge-scalable instances that grow the business.
Automated Customer Support: Gorgias uses Google Cloud with AI to automate most of the routine work that takes up a lot of time, thus saving on infrastructure costs, and at the same time making support more efficient. People interacting with the brand will receive support faster, it will be more personalized, and it will be on par with the company’s digital channels, all thanks to the smartly designed machine learning tools.
AI Funding: Gorgias is backed by $29M in Series C-2 funding, with which it automates 60% of support tasks using the latest AI developments. It brings about efficiency, customer satisfaction and scalability of operations which in turn leads to the company’s growth being on a sustainable basis.
Scaled AI Automation: Gorgias scaled automation 20x using PromptLayer and language models. Through smart prompt engineering and modular workflows, it enables efficient, seamless conversations that enhance support quality and long-term business performance.
Romain has been the driving force behind Gorgias' growth, which now ranks among e-commerce SaaS companies with the fastest growth rates. The company experienced a 300% increase in sales in 2020 and drew in $25 million in Series B financing, indicating investors were very optimistic about its prospects.
Gorgias is powering thousands of brands all over the world at present, and turning them into sales right from support. His skill of managing massive company growth together with an excellent company culture testifies that sustainability in business through employee engagement can be the successful global firms' common denominator.
Romain has maintained a positive public image with no known personal controversies. Widely respected for his leadership, he is recognized for driving innovation, strong company culture, and sustainable growth in the e-commerce space.
