.png){kind=logo}
Balkrishan Kalra is Genpact's President and CEO, a global professional services and digital transformation solution provider with over 125,000 employees. He was appointed CEO in 2024 and oversees the company's digital transformation strategy powered by AI. One of the founders of Genpact, BK has extensive experience in finance, consumer goods, and healthcare. He is recognised for developing diverse teams and driving meaningful innovation. He is a certified Lean Six Sigma Black Belt and a staunch advocate for responsible AI, inclusion, and purpose-driven leadership.
Balkrishan grew up and was born in India and has always been inclined towards analytical thinking and leadership. Balkrishan graduated from higher studies at Panjab University with a degree in chemical engineering. He also pursued an MBA from the same university to gain a sense of business acumen, majoring in strategy, finance, and management. His education laid the foundation for a prosperous international business transaction professional career. BK's academic journey is a testament to his dedication and commitment to learning, which later played a crucial role in his rise as a corporate leader.
Balkrishan began his professional career as an Analyst and Investment Banker at PNB Capital. In 1995, he expanded his expertise by serving in multiple roles at First National. His significant career breakthrough came when he joined GE, taking up responsibilities as a Global Operations Leader in banking and insurance. In 2005, BK joined Genpact as Vice President of Consumer Goods and Life Sciences and steadily climbed the ranks. Over the years, he held pivotal roles in global business and digital transformation, positioning him as a top executive. His appointment as CEO in November 2023 marked a significant milestone.
Genpact is revolutionizing business transformation through AI-powered platforms, strategic partnerships, and human-centric automation. It delivers scalable, intelligent solutions that optimize operations, enhance customer experiences, and bridge the AI skill gap globally.
AI-Powered Cora: Genpact has launched Cora, an AI-powered platform that integrates automation, analytics, and AI to drive digital transformation. Designed with open architecture and deep domain expertise, Cora helps enterprises solve end-to-end operational challenges with scalable, intelligent business solutions.
AI Solutions: Genpact has launched over 50 generative AI-driven “hero solutions” across various industries, including tools like Knowledge Assistants, Billing Optimisation, and Dispute Assist. These solutions, built in collaboration with Microsoft Azure OpenAI and AWS, are designed to streamline operations, reduce days sales outstanding, and enhance cash flow for clients.
Global AI Innovation Centres: To accelerate AI innovation, Genpact has set up dedicated AI Innovation Centres in London, Delhi, and Bucharest. These centres act as collaborative hubs, bringing together clients, technology partners, and academia to co-create cutting-edge AI solutions tailored to real-world business challenges.
AI Partnerships: Genpact has forged strategic partnerships with Microsoft, AWS, and ServiceNow to integrate their latest generative AI technologies into its service offerings. These collaborations enable Genpact to offer clients advanced capabilities in financial forecasting, customer service automation, and fraud detection.
Human-Centric Automation: Genpact integrates RPA, AI, and process orchestration with human expertise to enhance decision-making, transform operations, and deliver seamless user experiences, placing people at the core to avoid meaningless automation and maximise employee effectiveness and customer satisfaction.
End-to-End Orchestration: Genpact’s intelligent automation engine connects bots, humans, and data across legacy and modern systems. Through dynamic workflows and AI, it continuously improves processes, manages exceptions, and boosts efficiency, while strong governance and a unified experience protect ROI and trust.
AI Skills Uplift: To bridge the AI skill gap, Genpact focuses on reskilling employees to collaborate with generative AI tools. This proactive approach addresses fear and skepticism, fostering confidence and readiness to integrate AI as a productive teammate in daily workflows.
AI-Powered Customer Experience: Genpact's Neural Intelligence Platform uses deep learning and NLP to automate middle and back-office functions, enabling proactive customer service. By digitising operations and anticipating needs, it delivers faster resolutions, reduces escalations, and transforms customer engagement across touchpoints.
Balkrishan, President and CEO of Genpact Ltd, has an estimated net worth of over $15 million as of April 2025. This is primarily from his shareholding of some 310,246 Genpact shares. Balkrishan, over the past five years, made 13 insider transactions, all of which were sales of company stock; for instance, a recent sale of 13,600 shares for approximately $665,000. His executive leadership and strategic stock management are explicit signs of shareholder-oriented decision-making and high-level financial expertise commitment to delivering value to stakeholders. Balkrishan's stable performance history shows his long-term quest for Genpact growth and shareholder-oriented decision-making.
Balkrishan is the trailblazer of Genpact leadership. A visionary and astute strategist, he has been responsible for pioneering artificial intelligence for autonomous operations and digital change in mission-critical spaces like consumer goods, life sciences, and financial services. His entry has enriched Genpact's skills in globalisation and innovation. As a ₹90 crore compensation package supported his leadership, he reflects the ultimate confidence of the board. Genpact continues to find new shores in operational excellence, technology deployment, and sustainable growth in a competitive world under his stewardship. Controversies
Genpact, a global professional services firm, has faced controversies involving executive conduct, workplace ethics, tax practices, leadership exits, and global uncertainty, sparking debate about its corporate culture, compliance, and resilience.
Executive Suicide: A Genpact executive allegedly died by suicide after being suspended over sexual harassment claims. He cited fear and reputational damage despite denying the allegations in his note. Genpact confirmed his suspension pending investigation per company policy.
Workplace Controversy: Genpact faces controversy over alleged disorganized leadership, unethical hiring practices, HR policy issues, and poor employee treatment, especially in U.S. locations. Complaints include racial bias, pay disparity, and neglect during crises, raising concerns about its workplace culture and ethics.
Tax Evasion Allegations: Genpact India faced allegations of tax evasion for allegedly making foreign remittances without deducting tax at the source. The Delhi High Court intervened, granting interim relief while reassessment proceedings were challenged, raising questions about the firm's compliance with Indian tax laws.
Privacy Law Exit: Srinjoy Banerjee, Genpact’s Assistant vice president for IP and data privacy, left the company in 2018 to launch Excaliburancy, a consultancy firm. His move highlights concerns over corporate awareness gaps in data protection laws and evolving intellectual property challenges.
Fading Global Fears: In a politically volatile climate shaped by Brexit, Trump, and terrorism fears, Genpact CEO N.V. Tyagarajan asserted in 2017 that business leaders were overcoming hesitation. His optimism sparked debate on whether digital transformation could truly offset global uncertainty.
