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Adolfo Hernandez is a global business executive and technology leader serving as Group CEO of Capita Plc. With extensive experience across software, cloud computing, telecommunications, and enterprise services, he has led major organizations including Amazon Web Services, SDL, Acision, and Alcatel-Lucent. Renowned for driving digital transformation, innovation, and AI adoption, he has consistently delivered sustainable business growth worldwide.
Adolfo Hernandez pursued advanced business and leadership education to strengthen his executive capabilities. He completed the Senior Executive Programme at London Business School in 2002 and earned a Senior MBA in Strategic Management from IDE-CESEM Business School between 1994 and 1996. His academic background provided a strong foundation in strategic leadership, management, innovation, and international business operations.
Adolfo Hernandez started his executive journey at Alcatel-Lucent, then moved on to become CEO of Acision and after that CEO of SDL, where he steered a few transformation efforts that really worked. Before long he became Vice President of the Global Telco Business Unit at Amazon Web Services, serving from 2021 to 2024 and focusing on practical telecom growth. Since January 2024, he’s been Group CEO of Capita, pushing forward AI driven business renewal and public sector innovation as well.
Capita AI driven business transformation, sort of, by joining generative AI with agentic AI, intelligent automation , and human expertise so it can modernize public services and sharpen operations, while also helping ensure secure and scalable innovation that stays responsible, across different industries.
AI Innovation: Capita applies generative and agentic AI to streamline government processes, automate complex workflows, support data-driven decision-making, and deliver faster, smarter, and more accessible citizen services.
AI Learning: The company integrates generative AI into workforce development, creating personalized learning experiences, accelerating skills transformation, tracking adoption through data insights, and preparing employees for future workplace demands.
Intelligent Operations: Capita combines AI, automation, and human expertise to redesign business processes, improve operational efficiency, accelerate service delivery, and enhance customer and citizen experiences across public and private sectors.
Smart Performance: Through AI-powered analytics and intelligent coaching, Capita strengthens frontline operations, improves productivity, enhances customer engagement, and enables measurable business performance using strategic technology partnerships.
Responsible Intelligence: Capita promotes trusted AI by combining transparent governance, human oversight, and secure automation to improve decision-making, strengthen public confidence, and ensure ethical, reliable AI deployment.
Visionary Leadership: Capita leadership sort of pushes enterprise wide AI adoption by keeping innovation governance, and operational excellence in the same lane, so it can speed up digital transformation. It also helps improve service delivery, and then tries to build sustainable long-term business value , not just a quick win.
Adolfo Hernandez has delivered meaningful business turnarounds, operational excellence, and shareholder value, sort of the whole package. He guided SDL through a successful merger with RWS , he also reshaped Acision into a high-growth software outfit, then he extended AWS telecom partnerships across the globe. And now he’s pushing Capita’s AI direction with things like the AI Catalyst Stack , helping move digital public services forward, supporting enterprise innovation, and driving customer-oriented operational upgrades.
Adolfo Hernandez does not really have any huge public controversies, at least nothing widely known. His career has mainly been about business transformation, AI-driven innovation, digital modernization and, really, guiding global technology and business services organizations, like Capita, Amazon Web Services, SDL, Acision, and Alcatel-Lucent.
