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The alliance delivers a comprehensive suite of services, spanning strategy, advisory, technology, operations, and infrastructure, to establish and scale GCCs for clients across diverse industries.
As India continues to consolidate its position as a global hub for digital infrastructure, the role of Global Capability Centres (GCCs) is becoming increasingly central to the country’s economic narrative. Economic contribution from GCCs has risen exponentially from US$19 billion in 2015 to over US$68 billion today. These GCCs are pivotal and evolving from cost centres to strategic value creators. Every 1 in 3 Fortune 500 companies has a GCC in India, representing India’s dominant market share in the larger GCC segment. A dynamic trend is the rise of mid-market companies tapping into India for capability development. Per industry estimates in 2024, 480 GCCs, accounting for 27 percent of India’s total GCC numbers, are operated by mid-sized enterprises. India is no longer just a destination for large Multinational Corporations (MNCs). Mid-market firms, emerging globalizers, regional powerhouses and single-country enterprises now represent the next growth wave of the GCC movement. To support this shift, Deloitte India has entered into a strategic alliance with Embark, an integrated GCC platform, to offer end-to-end support to global firms building and scaling their GCCs in India, covering strategy, operations, infrastructure and governance.
Under the Deloitte–Embark alliance, organisations will receive end-to-end support across the GCC lifecycle, from vision and strategy to seamless setup and execution. This includes strategic advisory on GCC operating model and value case design, location strategy, legal entity setup, tax and compliance advisory, one-stop facility setup solution, ongoing GCC operational support across facility, talent, payroll, finance, procurement, risk and compliance. This will ensure a smooth launch and scalable growth for global enterprises. This alliance represents a strategic investment in India’s potential to lead the next phase of global service delivery. By offering organisations a one-stop solution, Deloitte India and Embark aim to simplify complexity, reduce risk and accelerate outcomes for companies entering or expanding in India.
As global enterprises re-evaluate their operating models amid macroeconomic uncertainties and digital disruption, the demand for integrated, execution-focused platforms is rising. This alliance will meet this need by combining Deloitte’s strategic advisory and transformation capabilities with Embark’s proven on-ground execution to help organisations establish, scale and future-proof their GCCs in India.
Regarding the collaboration, Romal Shetty, Chief Executive Officer of Deloitte South Asia, said, “We are beginning to see a significant shift in global enterprises’ drivers for setting up a GCC. What started as pure capacity models for enterprise support functions are now moving towards becoming cognitive command centres housing emerging tech capabilities such as ArtificiaI Intelligence (AI), Engineering and Research & Development (ER&D) and other digital capabilities. Carrying an achievable vision of 5000 GCCs in the next five years, this sector is poised to generate US$150–US$200 billion in direct economic impact tapping talent beyond metros. This alliance between Deloitte India’s GCC advisory and Embark’s on-ground execution offers a seamless, end-to-end solution that showcases the true ‘art of the possible’ where complementary strengths converge. Together, we are enabling global enterprises to land their GCCs and eventually scale from India for the world.”
Deepak Mowdhgalya, Partner, Deloitte India, added, “What we are seeing today is not just the growth of GCCs, but a fundamental shift in how global organisations view India as a strategic hub for innovation, beyond mere execution. Yet, many companies struggle to convert vision into reality due to a lack of a trusted advisor-led support system. This alliance with Embark is designed to solve that challenge. By bringing together complementary strengths under one roof, we enable enterprises to move from intent to impact faster, with greater confidence, proven ability and long-term scalability.”
Aravind Maiya, Co-founder & CEO of Embark, said, “We are delighted to partner with Deloitte India to offer a first-of-its-kind, integrated GCC solution in India. Our combined strengths will enable global companies to seamlessly enter and scale in the Indian market, using world-class infrastructure.”
As India continues to position itself as a cornerstone of the global digital economy, such alliances will play a key role in catalysing growth, enabling job creation and expanding the footprint of high-value, innovation-led services across the country.
