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Artificial Intelligence (AI) has rapidly evolved from a futuristic concept to a transformative force across industries. AI-driven solutions are revolutionizing operations, enhancing decision-making, and addressing complex business challenges. In this episode of the Analytics Insight Podcast, host Priya Dialani engages in a thought-provoking conversation with Kishore Seshagiri, Chief Digital Officer at Broadridge India, on the profound impact of AI on business landscapes.
Kishore Seshagiri shares valuable insights on how Broadridge India is leveraging AI to drive operational efficiency and maintain a competitive edge. A key highlight of Broadridge’s AI strategy is OpsGPT, an AI-powered solution designed to optimize business operations. This innovative solution automates manual processes, enhances data accuracy, and enables Broadridge to process $10 trillion daily while seamlessly managing 7 billion communications.
The company’s commitment to AI extends beyond operational efficiency; Broadridge has developed the AI Academy, an internal initiative aimed at upskilling employees in the effective application of AI. This ensures the workforce is equipped to drive innovation and contribute to AI-driven solutions that continue to push the boundaries of business capabilities.
Kishore emphasizes the importance of agile methodologies and solving the right problems to ensure successful AI implementation. He stresses the significance of attracting and retaining top talent, a critical factor in Broadridge’s ongoing success in AI. By focusing on these elements, Broadridge has been able to stay ahead of the curve and lead in AI innovation.
Broadridge’s AI strategy is also closely tied to fostering innovation through collaboration with Indian startups. Through initiatives such as T-Hub and NASSCOM, Broadridge partners with emerging businesses to accelerate AI advancements. These collaborations not only bring fresh perspectives but also contribute to the overall growth of the AI ecosystem in India, fueling innovation and expanding the potential of AI across industries.
In conclusion, Broadridge’s AI-driven initiatives represent more than just a means to improve operations. They are part of a broader strategy to foster innovation, build a robust AI ecosystem, and maintain leadership in a rapidly evolving business environment. By integrating AI into its core operations and collaborating with startups, Broadridge is positioning itself at the forefront of the digital age, shaping the future of business with transformative AI solutions.
