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On October 15, 2025, many JioHotstar users across India faced serious problems while using the app. People could not watch movies, TV shows, or live programs. The app stopped working properly for a large number of users.
Users turned to social media platforms like X, formerly known as Twitter, to share their problems. Many said the search button had disappeared, which made it hard to find shows. Others saw error messages like “Something went wrong” when they tried to open videos. Features such as “Continue Watching” and viewing history also stopped working.
Some users were able to log in and watch shows on mobile phones, smart TVs, and computers, but a good number of users faced issues. Outage tracking websites like Downdetector also showed reports about the problem, confirming that the app had difficulties across India.
JioHotstar quickly responded to the complaints. The company said the problem was caused by a temporary technical issue. They apologized to users for the inconvenience and said the technical team was working to fix the problem. Later, the company confirmed that most services were back and working. They also told users to report if they still face problems.
The disruption brought along major inconvenience for viewing the most popular shows, movies, and live events like Bigg Boss and sporting events. A lot of users missed out on the programs they liked the most, particularly during peak hours, when heavy traffic was trying to access the app simultaneously.
For users still facing problems, JioHotstar recommends restarting the app or updating it from the Play Store or App Store. If you are an Android user, you can choose to either clear the app cache or data. Switching between your Wi-Fi and mobile data connection might also do the trick. If the problem persists, you can reach out to JioHotstar support or keep an eye on Downdetector for updates.
This outage shows that even established streaming apps like JioHotstar can face problems when many people use them at the same time. The company fixed the issue quickly, but it reminds users that technical problems can happen anytime.
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