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GTA 6’s physical copies are already causing more trouble than players have thought. The game is set to launch on November 19, and already players have been facing issues. When Rockstar Games initially announced that the physical version of the game would have a download code instead of a disc, players were surprised. Most of them were against the decision, though it didn’t affect the pre-order of the game.
However, as the pre-load of the game has begun, players have started reporting two major issues wth the download codes. First, some players have reported that the code is printed directly on the cover. Therefore, it is easy to steal, and players have even faced it. Some have bought the copy only to find that the code has already been redeemed.
The second complaint is again a serious one, where players have reported that they have purchased a physical copy of GTA 6 only to discover that it has no code inside. The most problematic part is that the retailers that have sold them the copies denied any returns.
At this point, there’s no official statement from Rockstar Games about these issues. It’s still unclear that how many people have faced similar troubles and which region is the most affected. Additionally, there’s no particular answer stated regarding why retailers are refusing returns if the boxes have no codes printed on them. If complaints increase, Rockstar Games will likely take steps to prevent these issues.
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Retailers generally sell sealed games without opening the package. Now the GTA 6 issue makes things tricky. For store staff, it’s impossible to tell whether the code is inside or not without breaking the seal. This also makes returns harder to handle. Stores may struggle to find out whether the code was missing before the sale or if some issues happened later.
GTA 6 is one of the biggest game releases, but its physical copies are already giving buyers a reason to worry. Rockstar and retailers need to find a better way to protect customers. After all, nobody wants to pay full price for a game they cannot even download.