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Firstsource Solutions Limited functions as a worldwide BPM, that offering digital transformation services and customer experience solutions to various industries. The company provides its services to clients around the world through its extensive international network which delivers technology services that combine artificial intelligence solutions with operational efficiency capabilities.
Firstsource Solutions Limited company delivers digital transformation and customer experience services and artificial intelligence services to clients in the healthcare and banking and telecommunications industries. Its offerings include customer support, back-office operations, data analytics, and revenue cycle management.
Its UnBPO model together with a "Digital First, Digital Now" approach to integrate automation technologies with human work. Firstsource provides various industries with scalable solutions which enable operational improvements to its global client base, which includes major enterprises.
Firstsource offers AI-driven customer experience, collections, consulting, and IT services, alongside digital platforms, analytics, and trust and safety solutions, supporting industries with technology-enabled, data-driven, and transformation-focused business operations.
Firstsource generates revenue through BPM services across healthcare, banking and communications sectors. The company operates its business through FTE-based managed services and transaction-based pricing and platform-enabled solutions and consulting services. AI-driven automation and analytics technology provide support for their operational processes.
Client Segments: Firstsource delivers BPM, customer experience, and digital transformation services across industries.
Target Companies: Large enterprises, global corporations, healthcare providers, banks, telecom firms, and organizations.
Target Geography: Operates globally, serving clients across North America, Europe, Asia-Pacific, and markets.
