Hospitality

Travel Industry Leverages AI in Most Entrancing Ways for Advanced Customer Experience

The adoption of new-age technologies such as Big Data, Analytics, AI, Machine Learning and others, has accelerated the growth of travel sales at digital plethora in the past few years. Out of all the technologies, big data and machine learning

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Hotels: Data -Driven Evolution

Unlike many industries, the primary focus and most important KPI for Hotels is customer experience. If a customer has one bad experience they will move to another brand. High competition with low switching cost makes this a big area of

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Alibaba’s Futuristic Hotel ‘FlyZoo’ is a Window to Robotic Hospitality in the Human World

The Chinese multinational company Alibaba specializing in technology has come a long way from being a popular e-commerce venture to building futuristic “FlyZoo” hotel. Even we ordinary people wouldn’t have imagined that – a meter-long robot delivering food and dropping

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OTA Insight: Transforming Hospitality Industry with Data-Driven Intelligence

Customer satisfaction and happiness is at the core of the hospitality industry. The industry witnesses very high expectations from its customers, demanding a rich and personalized experience every time they travel. In an exclusive interaction with Analytics Insight, Adriaan Coppens,

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