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Conduent has joined forces with Microsoft to harness the power of generative AI through the Microsoft Azure OpenAI Service. This collaboration is set to make a major impact on business process solutions across key sectors such as healthcare, customer service, and fraud detection.
By integrating AI-driven automation, Conduent aims to enhance efficiency, improve service quality, and accelerate workflows, delivering transformative benefits to its global clients while driving innovation in digital business solutions.
Conduent aims to enhance business processes and innovate client solutions by addressing the issues outlined below:
1. Healthcare Claims Management: Accelerating the processing of healthcare claims documents through intelligent data collection.
2. Customer Service Platforms: Fast-tracking customer service agent response time using generative AI.
3. Fraud Detection: Speeding up fraud detection processes in payment systems to minimize risk and enhance efficiency.
Conduent analysed three uses of generative AI in business solutions:
1. Smart Data Sourcing: Generative AI data extraction from healthcare claim forms helped in reducing manual processing time.
2. Fraud Detection Processing: Applying AI to accelerate and improve fraud detection in payment plans.
3. Customer Service Responsiveness: Implementing AI to enhance the responsiveness and effectiveness of customer service agents.
Conduent's collaboration with Microsoft aims to optimize business processes and enhance customer experiences through generative AI.
1. AI-Driven Automation: Conduent is leveraging AI-driven automation to streamline business processes and enhance operational efficiency across various industries.
2. Enhanced Customer Experience: Integrating AI-powered platforms aims to improve the quality and speed of customer service, leading to an enhanced customer experience.
3. Faster Fraud Detection: By utilizing advanced AI algorithms, the collaboration seeks to accelerate fraud detection processes, minimising risks and financial losses.
4. Optimized Healthcare Claims: Intelligent data harvesting is being used to enhance healthcare claims processing, minimizing manual efforts and increasing accuracy.
Conduent's pilots have shown significant improvements in efficiency and productivity:
1. Improved Operational Efficiency: The integration of AI-driven solutions has improved operational efficiency by enabling faster processing times and enhanced accuracy in healthcare claims management.
2. Enhanced Fraud Detection: Advanced AI algorithms have enhanced fraud detection capabilities, significantly reducing detection time and allowing quicker responses to potential risks.
3. Better Customer Service: AI-powered automation has increased the responsiveness and efficiency of customer service agents, resulting in improved customer satisfaction.
4. Streamlined Business Processes: The collaboration has streamlined business processes by leveraging AI-driven automation and optimization, leading to overall improvements in efficiency and performance.
Conduent delivers digital business solutions and services across commercial, government, and transportation sectors. Leveraging advanced technologies such as cloud computing, AI, machine learning, automation, and analytics, Conduent digitally transforms client operations to enhance customer experiences and drive valuable outcomes.
Microsoft is a global technology leader, providing innovative solutions and services across various sectors. Its Azure OpenAI Service enables businesses to leverage the power of AI while enhancing efficiency, productivity, and customer experiences.
Conduent's strategic AI collaboration with Microsoft has set a new standard for business process optimization and customer experience enhancement. By integrating generative AI into healthcare claims management, customer service platforms, and fraud detection, Conduent is leading the way in leveraging AI for digital transformation. As AI continues to evolve, Conduent and Microsoft remain at the forefront of innovation, fostering a more efficient and connected business environment.
