Voice analytics has been in use for the last few years, translating speech to text and identifying speaker emotion and intent by analyzing audio patterns. Many companies across a range of industries such as technology, financial services, and healthcare, among others are leveraging this tech to produce insights into customer needs. Today, in the time of COVID-19 pandemic, where millions of employees worldwide are allowed to work from home, voice analytics playing a key role as a new approach to establish a connection with employees.
Recently, Isreal-based voice analytics for emotion detection provider Nemesysco announced that it has been experiencing significantly increased traction for applying its voice analytics solution for remote employee wellness monitoring amid the outbreak of coronavirus. According to the company’s CEO Amir Liberman, the strong interest they are currently experiencing for remote employee wellness monitoring is coming from both government organizations and enterprises across the Far East, India, Europe, and Mexico.
Nemesysco’s voice analytics solution to monitor employee wellness is built around its Layered Voice Analysis (LVA) technology. This is designed to divulge the authentic emotional state of a person by detecting and measuring uncontrolled psycho-physiological changes in voice during open conversations. The LVA technology runs in the background during real-time or recorded conversations with employees. The technology initially establishes a baseline for each monitored employee and monitors for changes in emotions relevant to the workplace, such as stress, frustration, fatigue motivation, and enthusiasm.
The company said that managers are unable to fully understand and measure how these new conditions are impacting the performance and overall state-of-mind of their employees. So, the use of voice analytics effective here enabling monitoring of wellness of remote employees.
“Many of our new customers are applying our voice analytics technology to their internal video conference sessions. We see that managers and HR teams are typically using our technology with Zoom, Skype and Team for both one-on-one video calls and team collaboration sessions. In order for our technology to provide multiple analysis in parallel, the voice of each participant on a video conference needs to be separated on a designated channel, which can be configured on most video conferencing platforms,” Amir said.
The voice analysis technology from Nemesysco uses artificial intelligence and coding, and assesses millions of recordings to weigh up voice emotion. Currently, the company is offering a free, no-obligation trial of its recently released InTone solution, which is designed for call centers and has been adapted for remote employee wellness monitoring during the coronavirus outbreak.
Moreover, the increase in remote working is typically occurring to practice social distancing during the COVID-19 pandemic. As the pandemic has caused health crisis across the world, the global healthcare system is facing massive pressure to curb the virus. They are vigorously looking for new ways to contain the COVID-19 pandemic. In a bid to combat the epidemic, several tech companies globally are stepping out with innovative solutions in their fight against the outbreak.