GE Origins: Genpact began inside General Electric in 1997, where it managed mission-critical business operations using process discipline and Lean Six Sigma methods. It became an independent company in 2005 and later completed its New York Stock Exchange listing in 2007.
Global Professional Services Company: Genpact provides professional and technology services to enterprises across industries, combining process intelligence, data, artificial intelligence, and digital capabilities to improve business operations. The company serves more than 800 global clients and operates across more than 35 countries.
Strong Revenue Base: Genpact reported $5.08 billion in net revenue for 2025, marking 6.6% year-over-year growth. Advanced Technology Solutions generated $1.204 billion, while Core Business Services contributed $3.876 billion during the year.
Growing Advanced Technology Business: Advanced Technology Solutions is becoming an important growth engine for Genpact. Revenue from this segment increased 24.1% year over year to $363 million in the second quarter of 2026, representing 27% of total revenue.
Agentic AI Focus: Genpact is shifting toward Agentic Operations, using AI agents, process intelligence, and enterprise data to transform how companies manage complex business processes and make operational decisions.
Experienced Leadership: Balkrishan “BK” Kalra serves as Genpact’s President and Chief Executive Officer. Its leadership team also includes executives overseeing technology, finance, operations, AI, products, human resources, and major industry businesses.
Strong India Presence: India remains an important part of Genpact’s global operations, with offices across locations including Bengaluru. The company also has a large trained workforce focused on data, analytics, technology, and business process expertise.