Zendesk, a software company, offers platforms for customer service and engagement that are based in the cloud for enterprises. The application of AI technology in the company's tools allows for the automation of responses, the provision of help to the human agents, and the optimization of the workflows, thereby making it possible for the companies to offer support that is personal, efficient, and scalable through different channels, thus, increasing customer satisfaction and improving the entire operational performance.
Zendesk offers companies a powerful platform to enhance communication with their customers, integrating very clever automation, advanced ticket processing and management of work to even more increase the uniformity and quickness of services. The platform's features not only help the teams to deal with the questions quickly but also to provide excellent support through different channels at the same time.
Being the world leader in customer care tech, Zendesk keeps playing around with new options and innovations and growing by providing scalable solutions that make agents more productive, reduce the complexity of processes, and let the companies offer customers personalized, trustworthy, and quick service anywhere in the world.
| Legal Name | Zendesk, Inc. |
| Headquarters | San Francisco, California, United States |
| Business Model | B2B, B2B2C |
| Founding Date | 2007 |
| No. of Employees | Approx 3,975 (As of 2025) |
Zendesk products and services include Ticketing, Messaging and Live Chat, Help Center, Voice Support, AI Agents, Copilot, Automation, Analytics and Reporting, Workforce Management, Quality Assurance, Platform, Integrations, and Data Privacy and Protection.
| Tom Eggemeier | Chief Executive Officer & Board Member |
| Chris Donato | President & Chief Revenue Officer |
| Julie Swinney | Chief Financial Officer |
| Adrian McDermott | Chief Technology Officer |
| Shashi Upadhyay | President of Product, Engineering and AI |
| Craig Flower | Chief Information Officer |
| Annmarie Neal | Chief People Officer |
| Shana Simmons | Chief Legal Officer |
| Colin Murphy | Chief Customer Officer |
The main source of Zendesk AI's revenue is subscription-based plans which provide businesses with AI-powered tools and automation features that improve customer service quality and efficiency throughout the world.
Client Segments: Businesses across e-commerce, SaaS, retail, banking, telecommunications, and professional services adopting AI-enhanced customer support.
Target Companies: Enterprises, mid-market companies, and startups aiming to automate support, increase agent productivity, and maintain consistent service across channels.
Target Geography: Strong presence in North America and Europe, with growing adoption in Asia-Pacific and other emerging markets.
Client Segments: Consumer-focused businesses with high customer interaction volumes, such as online marketplaces, e-commerce platforms, and subscription services.
Target Companies: Brands leveraging AI tools to enhance customer satisfaction, accelerate issue resolution, and deliver scalable, personalized support.
Target Geography: Global usage, especially in digitally mature markets, with gradual adoption in regions modernizing their customer experience infrastructure.