With the advent of personalized products and on-call delivery, the expectations of customers have reached a new standard that includes speed, accuracy, ease, accessibility, and advanced personalization. Accomplishing such integrity and catering to the masses with frictionless service can be hard, especially without Artificial Intelligence. As more and more data comes into account relative to business and customer journey, the necessity to harness its true potential of it accelerates. Here AI customer service chatbots or in better terms Conversational AI come into play that possesses the capability to utilize this information faster and more accurately than humans and helps professionals and companies find meaningful insights while automating communication to deliver an enriched customer experience. Moreover, adopting and investing in Conversational AI applications and tools delivers a strengthened competitive edge to companies with ambitious AI prospects.
The most honest reason behind this is that the technology saves time and money by providing automated support to handle simple requests, allowing customer service representatives to respond to concerns more quickly and lowering overall resolution times. To exemplify this, we have examples like Apple's Siri, Microsoft's Cortana, and Amazon's Alexa that are woven into our daily lives.
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