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Owing to the pandemic, the inability to have one-on-one conversations with customers led businesses to adapt artificial intelligence (AI) and cloud-based customer engagement platforms for seamless customer experience. Players across industries are increasingly using smart bots to transform customer engagement. Conversational AI is a form of Artificial Intelligence enabling people to converse with applications, websites, and devices in the form of human-like natural language via voice, text, touch or gesture input. Conversational AI is a good solution for Startups who are small in size and limited financially who don't have the resources to engage with website visitors. Here are the top 10 Indian startups that are working on conversational AI.
Uniphore had been founded in 2008 by Ravi Saraogi and Umesh Sachdev, both of whom had graduated from Jaypee Institute of Information Technology in 2007. Uniphore offers a conversational customer service platform that is powered by AI and automation technologies. Uniphore builds several products, including an AI-driven Intelligent Virtual Assistant, a service that verifies agents to reduce call center fraud, and an AI system that improves agent efficiency with in-call alerts. The company says its vision is to bridge the gap between people and machines through voice. It has become India's latest unicorn startup after raising $400 million in its Series E funding round.
With offices in Palo Alto, US, and Bengaluru, Senseforth.ai was founded in 2017 by Shridhar Marri, Krishna Kadiri, and Ritesh Radhakrishnan. The full-stack conversational AI solutions provider uses its in-house conversational AI platform A.ware to build smart virtual assistants and voice bots. It boasts of more than 50 clients including the likes of SBI Card, HDFC Bank, ICICI Bank, RBL Bank, Axis Bank, Nestle, Bosch, Bajaj Auto, and LIC Housing Finance, among others. Senseforth.ai was selected by the Indian Government to build chatbots and voice assistants for its official app platform Umang, last year. Additionally, it is also a part of Cisco India's accelerator program, Cisco LaunchPad.
Founded by IIT alumni Nikhil Gupta and Aniket Bajpai, LimeChat is a conversational AI-based chatbot that helps D2C brands improve their websites by leveraging mediums like Facebook Messenger, Instagram, and WhatsApp. Launched in March 2020, LimeChat is headquartered in Gurugram and claims to help clients provide human-like shopping experiences on chat mediums. As last reported by YourStory, with a SaaS (Software as a service) model, LimeChat works with more than 25 D2C brands across the globe. It is backed by Stellaris Venture Partners, Pi Ventures, Flipkart's Kalyan Krishnamurthy, Udaan's Sujeet Kumar, and Deutsche Bank's Dilip Khandelwal, among others.
Founded by IIT-Bombay alumni Beerud Sheth, smart messaging platform Gupshup is headquartered in the Silicon Valley, with a presence in India. It enables customer engagement through conversational AI. According to its website, Gupshup powers over six billion messages per month. The conversational messaging startup entered the unicorn club in April last year. It is backed by marquee investors including Tiger Global, Think Investments, Harbor Spring Capital, Fidelity, and Malabar Investments, among others.
Wysa is a popular Indian start-up of conversational AI focused on helping users self-manage stressors with AI-guided listening and professional experts all the time. It has successfully developed Wysa- an AI chatbot leveraging evidence-based Cognitive-Behavioral Techniques (CBTs) to provide high-quality mental health support. There are more than 485 million conversations with 2 million CBT breakthroughs across 65 countries.
Yellow.ai is one of the top Indian conversational AI start-ups with the world's leading conversational CX platform for consumer-centric brands. It has successfully combined the power of human intelligence with artificial intelligence to provide active learning to deliver on-demand customer experience at scale. The total customer lifecycle automation includes building, automating, responding, engaging, driving insights, and deploying. It offers a wide range of platforms such as Proprietary NLP, bot studio, agent-assist dashboard, campaign management, and many more with solutions like customer engagement automation, customer support automation, conversational commerce automation, HR automation, and ITSM automation.
Intello Labs is a popular AI start-up in India that taps the power of artificial intelligence, machine learning, and computer vision to reduce food loss efficiently. It digitizes the quality assessment of fresh fruits and vegetables with cutting-edge technology to transform quality processes and be less wasteful. It helps to bring complete transparency to the food and agriculture supply chain with a wide range of products such as Intello Track, IntelloPack, IntelloGrade, and IntelloSort. These products can capitalize data insights to boost productivity as well as automate report generation with paired image logs.
CropIn is known as the ingenious Indian conversational AI start-up delivering future-ready farming solutions to the agricultural sector. It delivers decision-making tools with live reporting, data analysis, data interpretation, and many more. There are multiple AI-based farm management solutions such as SmartFarm, SmartRisk, SmartWare, and RootTrace. There are also six segments including farming companies, seed production companies, Agri input companies, financial lending institutions, crop insurance providers, and government and advisories.
Myelin Foundry is a popular deep tech product India AI start-up focused on transforming human experiences and industry outcomes with AI algorithms on video, voice, and sensor data for edge devices. It offers Myelin Edge AI platform with real-time in-depth insights, edge AI, enhanced audiovisuals, and many more.
Nextbillion.ai is a well-known AI start-up in India delivering a reimagining geospatial data ecosystem. It offers an industry-leading spatial data and AI platform to help enterprises build and manage their own mapping ecosystem efficiently. The aim of this ingenious Indian AI start-up is to build a self-sustaining location ecosystem for multiple enterprises. There are more than 2.5 million miles of Nextbillion.ai roads mapped with over 1.5 million restrictions successfully managed across 150 countries. It provides a wide range of solutions like ride-hailing, last-mile logistics, fleet management, and many more with platforms such as Mapverse Data and AI platform, map data management, and customized APIs.
