Tech Mahindra: Enabling Future Proof and Future Ready Digital Enterprises

Tech Mahindra: Enabling Future Proof and Future Ready Digital Enterprises

With the fresh wave of Digital Transformation, companies dealing in networking, IT and outsourcing services are making high-velocity progress in the industry. To attain flexibility, agility, and speed, more and more organizations are encompassing digital technologies with their innovative applications and ideas. It is crystal clear that digital transformation and the future of IT networking goes hand in hand. Tech Mahindra is one such renowned company which portrays the convergence of world at a unified platform via networking and new age technologies.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. Tech Mahindra is a US$4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. The company’s convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to its stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).


The Influential Leadership

CP Gurnani (popularly known as ‘CP’ within his peer group), is the Chief Executive Officer and Managing Director of Tech Mahindra. An accomplished business leader with extensive experience in international business development, startups and turnarounds, joint ventures, mergers and acquisitions, CP led Tech Mahindra’s transformation journey, and one of the biggest turnarounds of Indian Corporate History – the acquisition and merger of Satyam.

In a career spanning 38+ years, CP has held several leading positions with Hewlett Packard Ltd, Perot Systems (India) Ltd. and HCL Corporation Ltd. CP has also served as a Chairman of NASSCOM for the year 2016-2017. An outstanding people manager, CP has an entrepreneurial style of management that is a blend of enthusiasm and dynamism. He has always focused on people’s strength to bring out the best in them. ‘Work hard and play hard’ is his motto and he applies it to all aspects of his life with complete passion.


Redefining Business with Technological Shift

Digital technologies are set to revolutionize how businesses function in the next few years. Automation, connectivity, artificial intelligence, digital experience, and real-time data would boost the industry to achieve greater operational efficiency and open up new revenue opportunities. Traditional outsourcing in technology is changing as much as it has at any time in its history. In the future, no single organization will have all the technical skills necessary to run business operations. The world is shifting towards specialization and software is not just something to outsource; companies need to have capabilities in-house and they need to build a collaboration model for all of this to happen.


Tracing Trends and Paving Opportunity

In the digital era, it is not fair to put the spotlight on any particular service line, since digital transformation cannot happen with one technology or service line in isolation; rather it has to be a melting point of all of them. But if one really has to mention a few, it would be Artificial Intelligence (AI). The company believes that AI is going to disrupt every industry possible. AI will make healthcare affordable and accessible to all, AI will help create smarter machines, AI will protect data and information.

At Tech Mahindra, the strategy is built around AI-Inside (use AI to make customers’ internal operations efficient and smart e.g. Supply Chain Transformation for an Auto industry) and AI-Outside (use AI to offer smarter products and services e.g. understand customer psychography and generate patterns to offer customized products for a retail industry). The company has aligned all its industry solution offering to AI-first.

The next big thing is the combined service offering of physical design, digital customer experience, and technology – what is called as “Humanized Experience”. Tech Mahindra is strategically positioned to take it all together to its customers through the partnerships with BIO and Pininfarina under the bigger umbrella of Tech Mahindra.

The third is Blockchain. Blockchain market is expected to grow from $400 million last year to $7 billion by 2022 and is going to have a widespread application on Payments, Exchanges, Smart Contracts, Documentation, Digital Identity, Supply Chain Management, and GRC (Governance, Risk Management, and Compliance). The company is working with government entities to bring all motor vehicle records on Blockchain to bring in transparency and traceability. Tech Mahindra is also putting land records in distributed ledgers to eliminate corruption. The company’s partnership with ChromaWay and Andhra Pradesh government are testimonies to its long-term vision to Blockchain technology.

Fourth and the last bet is on Cybersecurity. Tech Mahindra has not only partnered with Israeli firm ContextSpace Solutions to develop the world’s first global software privacy ecosystem, MyData Shield but is actively working with 20 others to help its customer create a secure environment for the data.

The company has done many FIRSTS in all of these areas:

1) Tech Mahindra has jointly created the FIRST AI marketplace in collaboration with AT&T and Linux Foundation.

2) The company is FIRST India SI to bring Physi-Digital offering to its customers as an integrated offering.

3) The Telangana State Information Technology, Electronics, and Communication department (ITE&C) has signed an MoU (Memorandum of Understanding) with the global digital transformation provider Tech Mahindra to Launch India’s first Blockchain District in the state of Telangana.

4) Tech Mahindra has collaborated with the government of Andhra Pradesh to establish the country’s first Cyber Security Operations Centre (APCSOC) in the city of Vijayawada.


Venturing into Disruptive Charter

Technology has enabled recruiters to virtually interview candidates in ‘real life like’ environment through telepresence, for instance. As part of the company’s TechMNxt charter, Tech Mahindra is betting big on enhanced intelligence through Blockchain, Cybersecurity, AI, Machine Learning (ML), Robotics, and Automation etc. and are exploring different sourcing models to meet its fresher’s demand instead of solely depending on hiring fresh graduates from colleges. So, the company is slowly moving away from traditional sourcing to NextGen sourcing such as JIT sourcing through institutional tie-ups, use of social media, hackathons, etc. The company’s focus is on skill-based hiring, both in India and overseas, with the ‘Innovate Quotient’ as an important parameter while hiring. Tech Mahindra is also giving preference to college graduates who have undertaken various online courses during their study which will reduce the training costs.


Accelerating Talents Towards Right-Skilling

New age digital technologies are disrupting the business landscape and impacting the structure of industries and economic activity. As a result, there is an overpowering need for skilled workers in India. The acute shortage of skills is a recurring theme in every sector, industry, and profession in India. It is indeed a challenge to constantly reskill workforce to meet the demands of the future. Hence, as part of the company’s TechMNxt charter, it has launched an initiative called #Futurise which aims at creating a future-ready workforce with upskilling and right-skilling.

Tech Mahindra is investing heavily to reskill its employees in next-gen technologies like Blockchain, Cybersecurity, AI, ML, Robotics, and Automation, as well as 5G. The company’s reskilling initiatives include running an internal program called ‘Botify’, to educate, empower and enable all employees on cutting-edge technologies like AI, ML, Chatbots, Robotic Process Automation, Natural Language Processing and related Platforms on Products. The company has trained a majority of its total employees in different modules around new age technologies driving digital projects with over 90% of its technical employees having undergone training in digital familiarization and primary digital skills. Over 60% of these people have undergone advanced training on digital competencies in areas like the Internet of Things (IoT), Cloud, Business Insights & Analytics, Networks, Security services etc.

Tech Mahindra’s partnerships with NASSCOM Futureskills, Pluralsight, etc are the testimony to its commitment towards reskilling employees through a three-tier internal training programme structure and collaboration with online education companies. The company is constantly collaborating with academia in order to encourage innovation and research. The company has tie-ups with various academic and universities across the globe such as the University of Berkeley, University of Suffolk, University of Sydney and a newly established Center of Excellence’ (COE) in Canada for unlocking the next wave of digital disruptions by boosting collaborative innovation, research programs and provide experiential learning opportunities to students. Tech Mahindra also has its Makers Lab in various locations around the globe, where its employees are provided the exposure to the technologies of the future and are allowed tinker around, play, learn and actually experiment inside our premises.

Overall, Tech Mahindra has seen an uptake on hiring in the ‘Digital’ space with Innovate Quotient’ as an important parameter while hiring. With 3,451 employees added overall in the last quarter itself, the company is certainly coming up with the challenge of skilled talent pretty well.


Innovation in 2019’s Bucket

The FY’19 will be a year of digital transformation and growth. Tech Mahindra’s endeavor is to clock a major part of the overall revenue from digital over time. 2019 is the year when 5G will take the center-stage in the tech world and all the conversations will be about digital + 5G. 5G will have an enormous impact on the world and will disrupt the way people live and work. Tech Mahindra is looking at upcoming 5G rollouts in global markets as a huge opportunity and is on the right trajectory to achieve gradual growth. The company has the ability to offer virtualization which offers an edge for Tech Mahindra in the segment as compared to other market players. The company is also betting big on Blockchain, AI, Deep Machine Learning and Quantum Computing and will continue to focus on strategic acquisitions to build scale faster.


Tech-Tailored Future

a) Conversational AI would have many more use cases coming up. Chatbots are already a part of everyday life and are growing by the second with different organizations leveraging them for internal operations as well as customer service. The world would see innovations around Natural Language Processing (NLP) specifically, with virtual agents assisting customer journeys on a website, and more virtual agents talking to machines with IoT. Usage of NLP for cognitive text extraction would increase.

b) Hyper automation and Cognition using ML and AI: More and more companies would start looking at commercially deploying AI and ML solutions. Having ridden the RPA (robotic process automation) story, companies would now like to do predictive analysis of the tasks using ML and AI. This will unearth many new business opportunities as well.

c) Blockchain would be hot amongst the healthcare and financial enterprises as a contract management use case.

d) Edge computing would see more and more use cases in the IoT (Internet of Things) sector. With a large amount of data being delivered and consumed at the edge, and hardware and edge computers now being tested, a larger chunk of AI would be used at the edge and that would see a significant rise.

e) Mixed reality or AR and VR would find more meaningful practical usages within the industry. These use cases could be like – field engineers using this technology to solving the last mile problem for educational purposes. The mixed reality sector still needs innovation in terms of wearables, but one can expect such innovations as well over the next 2-3 years.

f) Non-industrial Robots or Social Robots would see a surge in the coming 2-3 years. Use cases of robots as wellness guides, social robots and other forms of robotics would enter daily life.

As part of the company’s TechMNxt charter, Tech Mahindra is already investing heavily in these new age technologies and reskilling its workforce to meet the challenges and demands of these emerging trends in the future.

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