Tag "Speech Analytics"

Leveraging Real-Time Speech Analytics to Drive Business Value

Organizations nowadays know data is crucial to competing in today’s business landscape. And as customer engagement has become one of the most significant differentiators for many companies, they seek to ensure that self- and assisted-service is contextual, cost-effective and impactful.

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How Can Speech Analytics Change your Business?

Come 2019 and Speech Analytics just got bigger. The process to analyse voice recordings or live customer calls to contact centers with speech recognition software to harness useful information has received new dimensions.   Harnessing Audio Patterns Speech analytics software identifies words

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