RPATech: Forging Digital Transformation with AI and Robotic Process Automation

Alok Mani Tripathi

RPATech is a company which includes vast experience of automating processes across verticals and is not limited to Banking and Financial Services, Insurance, Manufacturing, Healthcare, BPO, Retail and Travel. The company’s clients are spread across India, Africa, and the Middle East.

RPATech’s team has proven ability in managing enterprise-wide efforts in RPA using its Center of Excellence. The company has helped its clients identify and automate processes of varying complexity, and size. From assessing and identifying automation feasibility, designing and developing bots, to optimizing the automation solution – RPATech engages in the end-to-end process. The company uses its proprietary Delivery framework D3OSM and discovery tool AugurDSM for the entire automation solution.

RPATech provides automation solutions on top of RPA platforms like – Automation Anywhere, UiPath, Datamatics, Enate, SoftoMotive and Work Fusion. To make the automation truly intelligent, it has the capability to integrate with NLP, Computer vision and Machine learning. In a short time, the company has automated 50+ processes including, loan processing, claims processing, invoice processing, IT processes, inventory management, order entry, etc. on RPA.

RPATech has a vison to democratize Robotic Process Automation in enterprises. RPATech, a pure-play RPA Company, started its journey with a clear focus on cognitive and service delivery automation with the development of RPA talent in the industry to help support the quick adoption of RPA. The company started with a partner-led strategy with leading RPA tools like UiPath, Automation Anywhere and SoftoMotive. RPATech is the only Franchisee training partner of UiPath. Its aim is to help enterprises adapt RPA with minimum teething trouble.

 

A Leader who Championed Innovation

Alok Mani Tripathi is the Founder and CEO of RPATech, an incubator of multiple initiatives in the field of RPA and Artificial Intelligence (AI). Alok’s vision for RPATech is to be an artificial intelligence centric system integrator for RPA, with the focus to enhance the applicability and adoption of current RPA tools.

Prior to RPATech, Alok has created and led the RPA COE for many large enterprises like EXL, NIIT Technologies and others. Alok has written books, multiple articles and white papers related to RPA and AI. “Learning Robotic Process Automation” is one of his very successful books published by Packt. He has a knack of building teams from grounds up to help create new business lines with new-age technologies. Alok is an early adopter of RPA and has been closely associated with companies like UiPath, Automation Anywhere and BluePrism.

 

Transforming Enterprises with Intelligent Automation

RPATech has a strong vision to provide one-stop intelligent automation services for those organizations which are adapting digitalization. The company is focusing on solving unstructured data problem which most of the enterprises are facing in this disruptional era.

RPATech has developed partnerships with leading platform providers which include UiPath, Automation Anywhere, Softomotive, Enate & Datamatics on which RPATech team develops bots with its domain expertise to customize, configure and implement the solution for enterprises.

The company aims to automate high-volume and rules-based manual tasks through its unattended digital workers/robots with a deep focus on enabling self-managed robots. RPATech’s D3OSM methodology helps enterprises to implement end-to-end RPA implementation, where the first D stands for Discover, the second D stands for Design and third for Develop. The last O is for Optimization. The major focus is put on the discovery and optimization part to deliver managed services around RPA and automation. The company has experts who are well versed with digital transformation, process optimization and robotic process automation, which helps to virtualize the workforce in time-efficient manner.

 

Disruptive Technologies Revolutionize Processes

Alok believes machines were never that intelligent as they are now and were never of that great help as they are today. Thanks to artificial intelligence that is installing the capability into the machines that they’ve evolved now into human help. Machines are programmed such that they are innovated to think and act like humans. Gained human-like thought process, AI-enabled machines now stand parallel to human beings and are imitating the work functions as humans do. The ultimate benefit has come to human being’s role shift from redundant work to strategic tasks which helps them be more creative and productive in their job performance.

The added process efficiency is the advantage organizations are getting to leverage by integrating artificial intelligence into their business operations. Not only this but AI integrated business processes also prove to be cost and resource-effective with freed human resources to be better utilized in policy making and strategic role-playing that will benefit directly to the organizations in long run. Once feared to replace the human workforce, AI is proving itself as a great helping hand to the human beings and does not only assist them in redundant task completion also improves the reliability and accuracy of business operations thus growth and scalability of the concerned business.

Machine learning is a science not new but has gained an innovative momentum over time. Means, machine learning algorithms have been around for a long time and gained the capability to interpret data over algorithmic developments at different time frames that are more refined and customized now. The role of mathematical calculation to big data has added further capability to advanced and evolving machine learning conventions at present. The current examples of machine learning application involve self-driving Google car, online offered recommendations based on users’ likely choices, fraud detection, and more. All these things indicate that producing models capable to analyze complex data and deliver more accurate results is possible.

RPATech extensively uses NLP (Natural language processing) in its solutions, it is a way of computers communicating with people in the language they understand and perform language-based tasks. A fine example would be NLP making it doable for computers to understand text and speech to interpret it and measure the sentiment to determine which parts are important. At present when machines are capable to analyze more language-oriented data than human beings in a consistent and unbiased way, automation will be crucial to analyze text and speech data with the existing unstructured data generated every day, from medical records to social media.

As human language is complex and people express themselves diversely in verbal and writing, each language and dialect has a unique set of grammar, syntax rules, terms, and slang. Also, RPATech uses regional accents or borrows terms from different languages. Supervised and unsupervised learning, specifically deep learning, are now widely used for modeling human language.

There is also a need for syntactic and semantic insight and domain specialty that are not present in machine learning approaches. Natural Language Processing is critical as it helps simplify ambiguity in language and adds numeric structure to the data for downstream applications like speech recognition, text analytics, and more.

The biggest advantage of RPA is; it creates digital transformation without disrupting existing systems. Usually, the digital transformation can take a long time because of consolidation of multiple ERP systems into one ERP, change in customer relationship management systems, and putting the data together. However, with RPA the automation can be adapted quickly as compare to legacy automation.

 

Innovative Methodology for Accomplishment

Talking about innovation, Alok said RPATech is a very innovative company which has developed its own methodology called D3OSM focusing on discovery and optimization part to deliver managed services around RPA and automation.

The company has also developed its proprietary software called MotherBot, which is installed in user machines across organizations to observe the work processes. The software uses a machine learning algorithm to figure out the pattern of the particular transaction that is being performed to accomplish the task. Over a period, the bot finds the best way to do a transaction. The MotherBot can create a bot of its own without the help of any developer or business analyst. This bot can create a bot on UiPath or Automation Anywhere Platform.

 

Valuable Testimony from Clients

RPATech has delivered innovative intelligent automation solution to many enterprises. The company has trained more than 1000 people on RPA platform. Its customers include Accenture, Max Healthcare, LDC, CFF, Infosys, EY, NIIT Technology Wunderman, TCS and many more.

RPATech has conducted multiple events for RPA, with its partner UiPath such as VAR India, Automation First Round Table with UiPath and RPATech, #UiPathTogether. The focus of these events were to spread awareness about RPA and how it is going to change the future workforce.

 

Max Healthcare Testimony:

For Max Healthcare, North India’s largest hospital network, scaling up #RPA was a great necessity that helped the company process a large amount of data, improve compliance, and reduce risk. RPATech helped Max Healthcare to streamline its huge data flow, resulting in better productivity and reducing TAT.

“We were doing lots of activity manually, accuracy & frequency were challenge, people were not able to complete activities on time. I got introduced to UiPath by our partner RPATech and there was no looking back after that”, said Yogesh Kumar Gupta, Sr. Vice President Max Healthcare.

Another significant recognition includes CIOReviewIndia Top 20 Robotic Process Automation Service Provider-2019.

 

Building an Automated Future

RPATech aims to become Number 1 service integrator organization in comings years, it has already developed its own CoE to serve the clients with the best automation solutions. The company also looks forward for new partnerships within the industry.

Commenting on the RPA Industry Growth, Alok quoted an abstract from Gartner’s RPA market report saying – “Worldwide Robotic Process Automation Software Market Grew 63 percent in 2018 and is expected to have reached US$1.3 Billion in 2019. Also, Robotic process automation (RPA) software revenue grew 63.1 percent in 2018 to US$846 million, making it the fastest-growing segment of the global enterprise software market.” Gartner expects RPA software revenue to reach $1.3 billion in 2019.

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