How Organizations can Embrace Humanized Technology

by October 13, 2020 0 comments

Humanized Technology

Humanized technology isn’t innovation for the wellbeing of technology. It’s an innovation that works effectively and well—serving a more significant need.

One of the primary patterns in the field of technology and design is to humanize technological systems, that is, to create more human relationships between devices and people. In any case, for what reason should relations between technology and people be humanized? Furthermore, what does it truly mean for technology to be humanized?

Humanizing technology implies that, as living creatures, we can identify with it in a way more like what we do with one another. This has the goal of creating security, effortlessness and transparency, to produce engagement with users and for everything so that the services we use are simpler and more effective. Artificial intelligence and people-centered design are the key components for the humanization of technology.

It doesn’t make a difference if somebody is getting one iPhone for themselves or burning through a huge number of dollars on a martech stack: Technology buys frequently boils down to how somebody feels about a brand. Feeling and trust play a major role in our choices. Consider it. When we enlist sales agents, it’s generally about who they know.

A humanized tech product has highly complex engineering work on the backend that is simple for individuals to comprehend and natural to use on the frontend. Humanized technology isn’t innovation for the wellbeing of technology. It’s aninnovation that works effectively and well—serving a more significant need.

The Google search bar is an ideal example. Google has done a fantastic job of making it simple to explore the huge ocean of data on the web. It has made a profoundly functional technology that empowers anybody anywhere to look through the entirety of the web and access information by means of a basic text box. Not exclusively is the search cycle an extremely human experience, it has ostensibly made our lives infinitely better and more gainful.

All things considered, making humanized technology is actually quite difficult. Let’s look at some ways that can help you to humanize technology.

 

The Use of Artificial Intelligence

To create and plan this new range of relationships between people and technology, technology must develop with its user, similarly as people do throughout their lives. An individual never offers a similar response to a similar inquiry. Accordingly, because of the utilization of artificial intelligence, machines and systems can gain from the experience of every person to improve the response later on.

Thus, in the design and development of service it will utilize the NLP (Natural Language Processing), which comprehends the question and can produce a response, to the NLU (Natural Language Understanding), in the AI “comprehends” the user at a deeper level, creating responses that finish up in experiences a lot closer to what in particular could be a real discussion between two individuals. Two instances of this could be Facebook or Oscar chatbots, a new style of medical coverage that is simple, intuitive and humane.

 

Give the Correct Signs

At every organization, it is important to make an HR technology platform for employees who are experiencing abuse (or other agitating conditions) in the working environment and need a sheltered space to voice and resolve their interests. These individuals are experiencing tough experiences and these experiences are difficult to discuss.

Frequently, employees battle to express precisely what they’re feeling and along these lines are hesitant to report issues. Thus, it’s crucial to give them a technology solution that aids them to navigate what they’re experiencing and gives signs about what information is pertinent so they can without much of a stretch record their experience.

 

Focus on Design

Henry Drefuss, creator of Designing for People stated: “When the point of contact between the product and individuals is a state of friction, the designer has failed. Rather, if individuals have a sense of safety, more comfortable and consequently additionally ready to purchase and consume, in a more effective way – or essentially more joyful – due to the contact created with the product, then the designer has succeeded.” Designers aim is to probably discover these points of “friction” of the person-technology relationship to redraft in the experience and interaction of the use of the product. The designer, subsequently, must comprehend both the intricacy of the technological framework than the user’s thought and emotional system.

 

Adopt Emotional or Social Intelligence

Start by building emotional and social intelligence into your design process. You are, apparently, chipping away at a solution for an issue or set of issues encountered by your potential clients. Come at the situation from their perspective and ask yourself, what is the emotional journey clients are experiencing while they’re managing the issue? What are some of the solutions that clients could be given to address the issue?

For instance, consider a customer service individual working at a call center. These individuals are forced to bear many unpleasant circumstances consistently. They’re regularly taking care of upset clients but then they’re required to consistently keep their cool and never raise their voice. Presently, suppose you’re designing a technology product that makes their job simpler so they can all the more likely help those clients.

 

Conclusion

Eventually, humanized technology will assist you with growing your user base, improve customer loyalty and establish a trusted brand. Furthermore, that will separate your business in a market overflowing with technology solutions that frequently neglect to consider the user.

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