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Jul 16, 2025
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Zomato CEO Deepinder Goyal has announced the release of Nugget, an artificial intelligence-driven customer support platform. Nugget is a customizable, no-code solution. It is designed to enable businesses to automate and scale their customer support functions easily. The platform can independently address as many as 80% of customer queries, minimizing the need for developer teams.
Zomato’s Nugget has already handled more than 15 million monthly interactions within the company’s business portfolio, such as Blinkit and Hyperpure. It has also been piloted with 99.99% uptime on the above-mentioned platforms. The commerce giant is now launching the platform to the entire world. This Zomato AI launch offers an affordable automation solution without programming experience.
Nugget is the first product from Zomato Labs, the company's innovation incubator. Created over the last three years, the platform features real-time learning and adjusts according to changing customer support requirements. According to Zomato’s CEO Deepinder Goyal, the flexibility makes it an excellent utility tool for firms looking to scale their customer support activities with little overhead.
Nugget features are as follows:
1. Real-time learning and adaptation allow the system to improve over time.
2. 80% query resolution without human intervention, enhancing efficiency.
3. 20% faster resolution times, streamlining support workflows.
4. No-code deployment enables businesses to implement the solution without developer resources.
Companies interested in using Nugget can now sign up at nugget.zomato.com. Nugget’s launch marks the fast e-commerce leader’s strategic expansion outside of food delivery services into the business-to-business (B2B) software market.
The expansion by Zomato into AI-driven customer service will help it meet the rising need for cost-efficient, automated support options.
