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The recent controversy surrounding Monster Hunter Wilds has led Capcom to consider legal action against certain players. They have issued a warning regarding what they refer to as "customer harassment."
Since its whirlwind release on June 28, Monster Hunter Wilds has sold over 10 million copies as of March 2025. Initially, this action role-playing game gained a large following; however, it has faced considerable criticism.
The main complaints focus on poor performance, limited endgame content, and other alleged shortcomings. Consequently, disappointed gamers have begun returning to older titles, while some have expressed strong criticism of the game online.
Capcom views the problem not just as negative feedback or ‘review-bombing’ itself, but rather in how this negativity has escalated into harassment, threats, and personal attacks against company employees.
The company clearly stated that constructive criticism is needed for the improvement of their products, but with some backlash going ‘out of control,’ they could no longer tolerate it.
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On July 4, Capcom released a statement condemning the behavior, asserting that while fan feedback is crucial for ongoing improvement, instances of harassment directed at staff members have become troublesome.
There have been threats and insults hurled at Capcom employees through social networking services and customer support. According to Capcom, the company must take these actions to protect the safety of its employees and ensure a working environment where employees feel safe and undisturbed.
Employee safety could be compromised by such assaults, which in turn could impair the environment in which all officers and staff can work without fear or stress. Simultaneously, this harassment surge has been accompanied by a review-bombing campaign on Steam, to the extent that Monster Hunter World is now receiving ‘Mostly Negative’ user impressions.
Capcom stated that it will handle each situation on a case-by-case basis. They might take legal action for severe offenses. However, for customers who are simply very rude, Capcom may choose to refuse them service. The company also mentioned it may, in some cases, disregard or challenge ‘demands for unreasonable and excessive punishment’ of their employees and executives.
A broader industry trend of game developers standing up against customer harassment is now emerging. Capcom’s new policy mirrors a similar move made by Square Enix earlier this year, bringing to light shared anxieties among publishers regarding the surge of toxic fans.
Hence, the industry is operating on the understanding that while community interaction is important, the protection of employees from abuse should come first. The effects of the toxic environment were further underscored by a significant event.
On July 7, 2025, Capcom abruptly canceled a scheduled development lecture for Monster Hunter Wilds. The lecture was planned to cover the crucial topic of balancing quality and performance. However, the ongoing harassment led directly to its cancellation. This incident demonstrates the serious real-world consequences of such behavior.
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