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The Nyaya Setu WhatsApp chatbot makes legal aid more accessible by connecting citizens with lawyers and guidance efficiently.
It simplifies legal processes for property, family, and court matters, removing geographic and informational barriers.
The service is free, government-backed, and integrates with existing legal aid initiatives to empower citizens.
The Indian government has launched a new program, Nyaya Setu Chatbot, that provides free legal aid via WhatsApp. The Ministry of Law and Justice launched the service on January 1, 2026. Its goal is to assist people with a range of legal concerns, including property disputes and divorces. The chatbot is powered by artificial intelligence.
The Indian government introduced the digital project Nyaya Setu in August 2024. Its goal is to make legal aid more accessible to the general public. Citizens will now find it simpler to obtain legal assistance from the platform thanks to direct WhatsApp integration.
The Ministry of Law and Justice stated that this change ‘ensures that professional legal assistance is always swift and accessible for every citizen’ in an X post.
According to Sameer Jain, Managing Partner of PSL Advocates & Solicitors, “Nyaya Setu contributes to legal assistance primarily by facilitating access and navigation, rather than by providing legal advice directly.”
Nyaya Setu's primary utility is to remove entry barriers into the legal system, particularly for persons who may have geographic, economic, or informational constraints. Nyaya Setu integrates or complements existing legal aid mechanisms such as Tele-Law, Nyaya Bandhu, and Legal Services Authorities.
It allows users to understand available legal aid and advisory options, such as Section 12 of the Legal Services Authorities Act of 1987, and obtain preliminary legal consultation through appropriate institutional channels.
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Here’s a detailed step-by-step guide to using Nyaya Setu services on WhatsApp:
Save the Number
Add +91 8585801010 to your phone contacts and save it as ‘Nyaya Setu.’ This ensures easy recognition and access whenever you need legal guidance.
Send a Message
Open WhatsApp, find the saved contact, and send a greeting such as “Hi” or “Help.” This initiates the automated service conversation.
Nyaya Setu will respond instantly with a list of legal service categories, including:
Legal Rights
Family Law
Property Disputes
Police/Court
Other Queries
Pick the number that matches your problem (for instance, 1 for Legal Rights). Based on your choice, the system will provide customized guidance.
Get Detailed Guidance
The service will provide you with advice or information regarding your legal problem. You may have to answer additional questions that would help the service better understand your situation.
Connect with a Lawyer
In case your problem needs face-to-face assistance, you can ask to be connected with a lawyer who will be responsible for providing you with expert guidance and support through the entire process of your legal matter.
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Nyaya Setu is a revolutionary program that uses technology to support the legal system, making legal aid more accessible and efficient. It can reduce barriers for the poor and empower people through its practical, reliable assistance, connecting them with lawyers, guiding them, and helping them with paperwork.
Nyaya Setu, through its continual updates, user engagement, and collaboration with public and private legal resources, might become the center of India's legal accessibility initiatives, thereby making justice a possibility for everyone.
1. What is Nyaya Setu, and how does it help citizens?
Nyaya Setu is India’s AI-powered legal aid WhatsApp service, providing guidance, access to lawyers, and simplifying legal processes for property, family, and court-related matters.
2. How do I start using Nyaya Setu on WhatsApp?
Save +91 8585801010 as Nyaya Setu, send “Hi” or “Help” on WhatsApp, then follow automated instructions to choose your legal query and get guidance.
3. Can Nyaya Setu provide direct legal advice?
Nyaya Setu primarily guides users to appropriate services and lawyers; it facilitates access rather than giving direct legal advice or representing users in court.
4. Which legal issues can Nyaya Setu assist with?
It covers legal rights, family law, property disputes, police or court matters, and other queries, connecting users to relevant legal aid services and professionals.
5. Is Nyaya Setu free for all citizens?
Yes, Nyaya Setu is a government initiative that provides free legal guidance and access to lawyers via WhatsApp to any resident across India.
