The empire of digital transformation is growing at an exponential rate and this fast growth requires a disruptive leadership. To cope up with the high geared innovation, IT professionals and leaders are left with no choice but to adopt changes and innovative ideas and let go of conventional approaches.
The outstretch of advanced technology innovation is spreading so quickly, it has become challenging to decide for the correct approach and correct timing to revamp a business. If the decision is taken rightly, the advancement of digital transformation helps in improving the customer experience and optimize operational efficiency.
According to a survey presented by the Enterprise Risk Management Initiative of North Carolina State University depicts that digital transformation has become a major concern for directors, CEOs and senior executives.
A survey by McKinsey shows that the lack of internal leadership is a more serious problem than a lack of technology or insufficient IT systems.
An apt leader is required by an organization to align on a clearly defined customer oriented vision. He should question himself first regarding the kind of experience the organization needs to offer to the customers and then guiding the team with same notes to reach the desired result.
With the advancement in disruption, the status quo of the leaders also gets challenged. Leaders need to shut down the mindset of “All or Nothing”. Digital transformation in itself means a whole journey towards the end and by ‘end’ here we mean finishing of the task with customer satisfaction and building a healthy and loyal organization-customer relationship. Confiding oneself in the boundaries of the status quo, leaders cannot match up with the expectations of today’s disruption and disruptors as well. To come out of the bubble, they need to start off with the small implementation and smoothly moving forward for complete rollout because complete replacement is not advised in any corporate culture.
A survey report by Centre for Creative Leadership revealed that 71 percent of respondents agreed that pilot programs are most effective to guide the digital transformation process of an organization. With the emergence of new technologies, it has become easier for companies to explore disruption and pilot programs at less cost and little risk at a velocity best suited for the organization.
Well, in today’s ‘need for speed’ world, an organizations success is underpinned with their ability to innovate as per the quickly evolving, ever-changing and tech-fuelled approaches. Products are compelled to deliver more and more features as the customers are getting used to possess the latest features and updates.
More innovation means more experiment which coins equal possibilities of success and failure. In such circumstances, disruptive leaders should be able to tolerate mistakes and ensure their impact on customers. They need to understand what is working for their organization and customers. They need to encourage failures in order to gain rightful insight into the project. Also failing fast and at less cost can save the resources to hone the right solution.
New-age leaders need to ensure that customers are at their focal point during evolution which would help both the parties to stay on the right side.