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Indian enterprises across industries have accelerated the move to digital and hybrid work models in response to the present market disruptions caused by the pandemic. This challenging environment has made digital transformation initiatives essential for businesses to sustain and deliver the evolving customer demands. As per Gartner's report, IT spending in India is expected to reach $100 billion in 2022. The considerable increase in the adoption of modern technologies is enabling Indian enterprises to improve business operations and achieve greater agility and flexibility. Here is a rundown by Murali Manohar, Senior Director and GM for India Subcontinent, Infor, discussing where software solutions are headed in 2022.
As ERP systems evolve to modern Enterprise Application Platforms (EAPs), look for expanded platform definitions to provide not only for composability in cloud environments but also across hybrid cloud/on-premise environments. Composability will be broken down further to the business process level, and not just at the application level. This means that enterprises will need a standard operating model and platform for consistent integration, workflow, data analysis, and extensibility. Users will want to build their own processes and experiences to match their exact needs, not simply take what's out of the box.
No two businesses are the same. Users will demand easy and simple ways to define their business interactions in a flexible system. Therefore, expect the microservices discussion to accelerate, as companies strive to build and assemble their software systems as if designing a floor plan for a new home. Businesses will start deploying modern Enterprise Application Platforms (EAPs), through which business processes not only will be assembled to match needs, but also will be self-sustaining and corrective, based on AI and intelligence that is baked into the framework.
Delivering information just in time, instead of in traditional dashboard forms, which look in the rear-view mirror, will be critical in 2022. Historical data and representations aren't enough for successful decision-making. Predictive intelligence needs to be blended into the process. Ultimately, these insights are needed at the point of decision and action, instead of in a separate operational location. Data fabric, business intelligence, AI/machine learning, and user experience all must come together in a single solution to be meaningful.
"Core" and "edge" solutions already are connected, for the most part, and edge solutions don't just refer to devices anymore. This view acknowledges that some business operations still want to maintain local control on premises. Being able to navigate a true hybrid cloud/on-premise business, while not impacting productivity, will be key. Customers will need cloud innovations in the form of machine learning, for example. At the same time, they need the ability to apply such technologies to their on-premise systems – not just too stereotypical "edge" devices.
As the business world continues to transition to remote-work environments, the definition of user experience continues to change. While voice access/capabilities have been heavily hyped for some time in the enterprise arena, security controls will continue to tighten, and employees will need new ways of executing work away from traditional web screens. In 2022, we expect that users will demand nearly full operational functionality through voice-enabled devices – with digital assistants that augment and automate tasks.
Murali Manohar, Senior Director and GM for India Subcontinent, Infor
