Ben Locke: Helping Organizations Attain Success through Technology Deployment

Kofax is an Intelligent Automation company.  The company's Intelligent Automation Platform helps its customers to unlock document intelligence and connect disparate systems. It helps companies, through AI, RPA, Process Orchestration, & various other means, to bring humans and technology together to deliver amazing results.

Kofax intelligence automation enables organizations to digitally transform information-intensive business workflows so that they can work today as tomorrow. Customers can realize faster time-to-value along with increased competitiveness, growth, and profitability by merging Kofax's cognitive capture, RPA, process orchestration, analytics, and mobile capabilities by increasing business resiliency and mitigating compliance risk. Kofax has helped industries such as Aviation, Manufacturing, Retail, Energy and Resources, Transportation and Logistics, Construction to deploy technologies effectively. The focus of the company lies in Machine Learning, Natural Language Processing, RPA/Chatbots/Automation, Cloud Computing.

Kofax, provides a rapid return on investment for over 25,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing, and other markets. It delivers software and solutions through direct sales, services organization, and more than 650 indirect channel partners and integrators in more than 60 countries throughout the Americas, EMEA, and the Asia Pacific.

Driving Forces Behind the Innovation

Kofax has a breadth of many successful partners in the Middle East & Africa. This is essential to ensure that the company has the scale that is needed to effectively serve the market. The most distinctive part is that partners of Kofax are innovators in themselves.

With Kofax, a wide range of software solutions can be deployed in the cloud or locally and include Intelligent Document Capture, Robotic Process Automation (RPA), Business Process Management, Digital Signature, and many more. Kofax also has a partner channel across the region. These authorized partners can provide local support, certified training, deployment, and licensing solutions and services for Dubai, Abu Dhabi, and other areas in the Middle East region. Many organizations have accelerated their efficiency with Kofax software solutions which also improved customer satisfaction, productivity in a cost-effective manner. This also resulted in a reduced number of errors in the organizations.

Meet the Innovator

Ben Locke serves as the Vice President of Kofax. Ben is a highly successful sales leader and innovator, with more than 15 years of experience helping organizations achieve great success through technology deployment. He has worked his way up through the ranks in Kofax by consistently delivering high performance and succeeding with his customers. Ben started his career at Kofax as a Senior Sales Account Executive, and four promotions later he currently serves as the Vice President for Kofax Middle East & Africa, based in the HQ for the region in Dubai.

Ben has worked with some of the largest public and private organizations across the Middle East & Africa to deliver real innovation where it matters. He ensures that his strategy benefits his customers to be successful and fits directly within their own business, or, strategic agenda. For example, Ben has helped some of the largest companies in the Middle East to be compliant with, and, take a leadership position in various government initiatives such as Paperless Smart Dubai, Dubai 10x, & AI for Dubai.

The industry in which Ben is in is rapidly experiencing growth with an increase in customers' demands. They expect solutions that they invest in go beyond simple RPA (Robotic Process Automation) or document capture. It is about applying intelligence and having a platform-based offering that can grow with a company, he adds.

Ben and his team have helped companies to be far more efficient through the adoption of Kofax technology. Let's take something like customer onboarding in a bank. A typical process would involve several manuals or indeed completely manual steps, to check all of a customer's documentation and approvals to then enable the opening of an account, loan, or mortgage. Ben has helped many enterprise organizations automate entire processes, using the various products within Kofax's platform. The results have delivered unprecedented savings, and revenue growth, as well as factors, such as customer service, and compliance for their customers.

Ben takes a consultative approach concerning his customers to ensure that the company minimizes its challenges and drawbacks. It's simple, by asking questions, listening more than speaking, understanding a customers' business and challenges in detail, before recommending any solution. This is how Ben and his team at Kofax sets themselves apart from their competitors. As a result, Kofax has been able to grow and delight customers in the Middle East & Africa due to the relationships and customers that Ben and his team have created in the Middle East, positioning the company as a leader in software solutions field in the region. The success of Kofax in the last five years alone in the region has been phenomenal. Including multiple multi-million dollar transactions and savings for customers, and the largest transaction globally in Kofax history.

The emerging regions are a fantastic place for intelligent automation companies such as Kofax to make a real impact and difference and will continue to do so in the growing digital transformation market.