How Does Indian Railways Leverage Artificial Intelligence to Boost Customer Experience?

The Indian Railways is known for its management of the fourth-largest railway network in the world. The Government of India is aiming to move Indian Railways forward towards a digitalized and cashless economy in the nearby future. It has launched a next-gen eTicketing system to boost the speed of booking tickets across the country. But Indian Railways is focused on generating more services by leveraging major cutting-edge technologies such as artificial intelligence. Artificial intelligence in Indian Railways can promote India to one of the top countries providing the smoothest customer experience across the world, especially being the second-most populated country.

Nevertheless, Indian Railways is focused on harnessing artificial intelligence and data analytics through multiple AI models. Artificial intelligence in Indian Railways will provide a wide range of services such as train operations, ticket bookings, system maintenances, railway assets, and many more. Indian Railways analyses these real-time data to use in PRS (Passenger Reservation System) for efficient flow without any potential error.

Indian Railway has partnered with one of the popular B-schools in India, ISB Hyderabad, to analyze the real-time datasets generated by this national transporter. The purpose is to plan an introductory capacity-building program as well as formulate a detailed report on practices of artificial intelligence on rail transport. There is also an appointment of the CTO (Chief Technology Officer) to monitor the emerging disruptive technologies for more AI models and analytics in each zonal headquarter.

Indian Railways is one of the important transport systems in the country for people from different income ranges. It wants to avoid any serious consequences such as hassle and losses due to negligence. Thus, Artificial Intelligence in Indian Railways can help to mitigate these problems efficiently and effectively. Indian Railways system consists of data related to passengers, operations, freight, and many more.

Indian Railways leveraging artificial intelligence has instigated some of the railway officers to attend and cover complete training in two subjects of artificial intelligence and data analytics in IIT, IIIT, IIM, and ISB. These officers can work on predictive analytics to predict train delays, predictive maintenance of tracks, rolling stocks, and many more to avoid confusion and transport problems.

That being said, Indian Railways have started leveraging AI models and data analytics tools to boost customer experience in the fast-paced life where railways stations witness footfalls of lakhs of people on a daily basis to earn a living.