How Airlines Use Artificial Intelligence

by October 26, 2017

Big data analytics and artificial intelligence (AI) boom have already turned businesses upside down. Earlier, those businesses were traditionally operated, and exposing those to analytics and AI has given a feather touch to fly high with whole new success colors. The roots of the businesses like infrastructure, healthcare, education, IT have witnessed a drastic revolutionary change. Aviation, the premium travel service is also on the list.

These days most of the leading aviation service providers are moving to artificial intelligence to be more customers centered and of course to lead in this throat cutting competition tech era. We have got a list of ways in which aviation sector is playing its game.


1) Process Monitoring and Control

Any aviation business deals with huge amount of data, more specifically the raw data. The data is really useful but only when used wisely. These days, the data is being used to design the systems which can lead to any situation more wisely and in a more sophisticated way. The systems designed are undoubtedly working on and for the artificial intelligence. For instance, we can consider the flight cancellations and delays due to bad weather. There is a huge boom in the customer inconveniences in any of such situations. Obviously, the human controlled activities are not that impactful as machine operated ones. Here, AI come into the picture, such situations can be easily handled and solved by machines learning algorithms and their tech base.


2) Customer Centered Attention and Services

The AI systems are well appreciated and implemented for the customer-centered benefits it provides with. And yes, it’s important too. The user behavior analytics has reached to a whole new different level. Those analytics helps the companies to trap the customers as per their personalized preferences and past usages. Being specific, AI and prognostic analytics are being used to check for emails, ads, social media, and phone apps to assist airlines to employ with these diverse consumer types and make sure their satisfaction is achieved.


3) Real-Time Interactions

The most promising factor that improved the reliability of those systems is the real-time data reporting. The brand value that most of the companies have earned is a result of the real-time analytics only. For example, if an economy class traveler wants to upgrade his/her package to business class, then the concerned people like, booking team, cabin crew, flight attendants and the customer needs to be addressed with the changes at the same time so that the transformation can be very smooth without any communication gap. And here the AI tools serve the purpose. Those tools can aware all the concerned people all at the time by sending a message over the mobile phone. Thus, offering better service by using real-time analytics.


4) Service Issues and Improvements

In case of any product or service offering, there are complaints from the customer end. These complaints are supposed to be handled wisely for the goodwill of the business. Specifically, Aviation is the business where services are to be offered with utmost care. Even then, the complaints are there and for successful resolution of the same, AI has been serving very effectively. Also, the predictive analytics has widened the range of complaints handling and resolution. Services like flights bookings, delays, cancellations, up gradations etc. are being offered in a better way along with the concerned complaints being resolved on priority.



Big data analytics and AI have made its move by offering a wide range of services that have helped businesses to grow and nourish. The aviation industry being a premium travel service needs to be analyzed and improved regularly. AI has painted a clear picture of its credibility and possible outcomes of implementation. The future is coming where everything will be even more soothing and satisfying like never before. Let’s witness the changes till then.