Gaining Competitive Edge with Intelligent Automation Capabilities

Where the change is the only constant, businesses are increasingly evolving their approaches for constant success. What we have today is much more advanced than what we had in yesteryears and as the trend follows, what we shall have in the future will be even more advanced than today. This is extremely relevant in the case of disruptive technologies including artificial intelligence (AI) and its subsets, automation, IoT and significant others. These technologies individually, are of high importance and alone they are bringing in huge transformation in how businesses operate.

Automation and AI are the two most remarkable ones that have redefined the entire landscape of the business world. And to innovate further numerous organizations are blending the potential of both to achieve the ultimate mechanism for progress. The amalgamation of robotics process automation (RPA) and AI is termed as Intelligent Automation (IA) as it can automate various business tasks with a level of impressive intelligence. The technology is restyling the way work is done in enterprises across commercial industries and government agencies.

However, despite the hype around IA, not all businesses are understanding its adoption necessity and the competitive advantage it is capable of providing. Today, technology has entered the mainstream businesses with intelligent robots that can execute any task with greater efficiency and effectiveness while free up time for human co-workers. More than a technology, Intelligent Automation serves as a business strategy that brings together the strength of AI, RPA, and digital process automation. IA embarks on the next generation of enterprise automation solutions. Organizations need to understand the following benefits of IA to gain a competitive edge over others in the market.

As many businesses are striving to harness the potential of AI-based technologies, the combination of AI with process automation can support the easy integration points where businesses can swiftly embrace AI capabilities including machine learning, natural language processing, and sentiment analysis into their tasks without any delays. IA not only helps companies maintain their business operations but also improve them substantially.

Moreover, the technology helps organizations to establish and maintain a creative and strategic workforce while introducing IA capabilities to dull, mundane and repetitive tasks that mostly consumes the precious time of human workers. This will subsequently free up their time to focus on more creative work that is essential for a business to succeed and stay ahead.

According to a Forbes' 2019 "Accelerating Business Value with Intelligent Automation" report, which surveyed more than 300 senior executives who had deployed intelligent automation and RPA projects, revealed that a large majority (92 percent) of executives have experienced an improvement in employee satisfaction owing to the adoption of IA initiatives. Workforce satisfaction is directly proportional to the efficiency and better levels of talent retention in an organization, giving it a competitive stance out there.

Besides, employing IA capabilities enables businesses to better integrate data systems into present process management tools. Even if the organization collects unstructured data, AI can be immediately pulled in to automatically interpret and convert the data into a format understood by bots. This helps businesses unlock the true value of data and gain comprehensive and better insights to augment the decision-making capabilities of their human workforce.

Through such innovative capabilities, Intelligent Automation enables a business to gain a deep understanding of data and the technology they have incorporated to harness its value. It not only helps improve business operations but ultimately delivers value as well. The technology enables businesses to successfully implement their digital transformation strategies while adding value to both digital and humanly aspects of their operations.