Changing customer needs and rising technological possibilities contributing to the growth of chatbots.
The hype around Chatbots, AI-powered customer service software, is relentlessly gaining rapid momentum across the corporate world. These computer programs enabled by artificial intelligence simulate interactions with customers automatically based on a set of predefined conditions or events. As business applications of chatbots are growing rapidly, reports show that by 2020, 85 percent of brand-customer interactions will be done using chatbots and self-service options.
Most businesses, especially those that operate in a changing market environment, always look for innovative technologies and solutions to address their customer’s needs. With their ability to direct customers through the marketing funnel and keep them engaged with a brand, chatbots are adding new value to companies’ responses to the customers’ queries and interests.
From enabling more engagement to driving better customer experience, here are the top 10 chatbot platforms in the world leading the way into the future of interaction.
Bold360 is a customer engagement and AI software platform that helps create better customer experiences. By bringing AI and agents together, Bold360 empowers businesses to deliver better customer outcomes. As it starts providing actionable insights from the very first customer interaction, Bold360 synthesizes data from every touchpoint, and even disparate systems, in order to fuel a greater understanding of customers. As the industry’s most tightly integrated agent and bot solution, Bold360 uses AI to assist agents to be more effective and efficient, relieve agents from repetitive tasks, and deliver seamless transitions from bots to agents.
Julie is a virtual assistant from Amtrak, a passenger railroad service. As an online self-service for their over 375,000 daily site visitors, Julie can answer questions and assist with transactions, so customers don’t need to call or email an agent. Julie helps customers with booking reservations, planning a vacation, frequently asked questions (FAQs), navigating Amtrak.com, Amtrak Guest Rewards program, station and route information, policies and much more.
Ruali is an AI-powered chatbot armed with deep learning-based natural language understanding (NLU) and adaptive multi-tasking capabilities for enterprise brands. The chatbot has the ability to understand the context of a conversation, envisage user behavior, grasp customer preferences, take actions, switch to different tasks, and ask customers for more clarification. In order to deliver a user-friendly experience, context switching is a crucial skill and Rulai’s third-level dialog manager technology is able to handle context switching with its proprietary Mixed Initiatives and Tasks Intelligence System (MITIS™) technology, by enabling chatbots to perform more than following a single thread.
The OMQ chatbot is a pre-built conversational AI solution enabling businesses to answer customer inquiries in chats or instant messaging without human agents having to manually answer the same question several times. While OMQ’s artificial intelligence learns independently and the knowledge about all products is shared, the chatbot lets clients automate their customer service instantly. If the chatbot reaches its limits, it will connect their customers to an employee, who can address the more complicated cases.
Blue Bot (BB), a smart assistant from KLM, provides users with the best possible service. Customers can meet BB on Messenger for booking a flight and wherever the Google Assistant is, for instance on Google Home or smartphones, for finding a destination, booking a flight and packing bag. This bot self-learns things and has her own professional, helpful, and friendly character, but be warned; she can also be a bit cheeky from time to time. Besides that, BB is always eager to learn more in order to be of better service to customers.
Lark is an affordable and scalable contextual chatbot platform co-developed by Harvard and Stanford University and gained full recognition from the Center for Disease Control (CDC) for its diabetes prevention program. Lark’s Hypertension Care program helps reduce the costs associated with a heart attack and stroke by giving members the tools to control their blood pressure over time. The platform leverages the collective power of smart devices and AI to produce proven clinical outcomes at scale.
Amy Ingram is an AI Scheduling Assistant from x.ai, a productivity tool powered by artificial intelligence that lets users schedule meetings effortlessly. Since x.ai’s inception in 2014, Amy Ingram has already scheduled over 1 million meetings and received flowers and chocolate from people who know that she is a bot. x.ai has recognized as CogX winner of Best AI Product in Virtual Agents in 2018, AIconics award for Best Intelligent Assistant in 2016, and Innovation Award Winner: MongoDB in 2015.
AgentBot is a Conversational AI chatbot from Aivo that provides customer service in more than 50 languages. This chatbot talks with customers as a person. Its multiple AI technologies can construe informal language, errors, regionalisms, emojis and voice messages for unstructured communication. Aivo’s AI bot adapts answers automatically across all messaging channels for instant and seamless service.
Woebot is a free therapy chatbot created by a team of Stanford psychologists and AI experts. The chatbot leverages brief daily chat conversations, mood tracking, curated videos, and word games to help people manage mental health. Launched as an iOS app in 2018, Woebot uses cognitive-behavioral therapy to deliver scripted responses to users. The chatbot practices cognitive-behavioral therapy (CBT), a type of talk therapy for emotional problems, and users talk to this in a structured way for a limited number of sessions.
ManyChat automates and combines Facebook Messenger and SMS for marketing, sales, and support and to grow ROI and revenue. The platform provides tools to grow businesses’ Messenger audience and allows users to broadcast content to all subscribers at once. With ManyChat, users can also automate their Messenger marketing and send messages from RSS, Facebook, Twitter, and YouTube based on time delays or certain user actions.