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The Covid-19 pandemic enabled us to become more efficient, productive, and adaptable to challenging scenarios. Many businesses anticipated breakdowns in the near future. They struggled to save their positions and evolved in this process. A significant shift in workspaces happened, demanding more virtual interventions. Data-driven industries embraced digitisation and communications moved to screens. A McKinsey Global Survey states that the respondents recognised technology's strategic importance not only as a mere cost-effective measure but a critical component of their business. According to the survey, digitisation helped companies accelerate their business by 20 to 25 times faster than expected.
Adapting automation provides increased visibility and security. It helps empower the business by delivering better outcomes and insights with less human intervention. As the technology-enabled evolution gave rise to sustainable, automated, and agile businesses, digitization extended across all sectors, resulting in 'Autonomous Digital Enterprises' or ADE.
Autonomous Digital Enterprise employs automation and artificial intelligence across all the working systems. It enables technology and data analytics to arrive at better business solutions. Hyperautomation ensures minimum human involvement, improved business insights, and minimised errors. This transfers human intelligence towards an upper layer by restraining them from doing mundane tasks. Humans can now work alongside machines ensuring maximum optimization of resources.
ADE operates in a customer-centric way devoting its powers to create and personalize better customer experiences. They use data analytics to collect customer data and analyse it to build a friendly ecosystem to cater to their needs. A 'do-it-yourself' experience is what customers want. These enterprises prefer interacting with an automated system to arrive at solutions. Virtual assistance proves more useful than people-led customer interactions that go through an irritable thread of calls.
Adopting a DevOps system of working is necessary for becoming a successful digital enterprise. A situation that allows the merging of development and operations department ensures rapid delivery and enhanced quality. Transcending towards this phase counts for cultural changes in a company. Integration of these two different workflows assures increased efficiency in operations and delivery systems.
AI-enabled software analyse data chunks and predict forthcoming trends and risks. These results help in providing the best services and customer experiences. A survey conducted by O'Reilly says that 85% of respondent organisations are using AI. This percentage is sure to witness an increase in the future. AI treats data as assets and monetizes it to obtain better results.
Adaptive security systems that can detect and react to authentication needs and threats with efficiency and speed. Analysing and storing sensitive data using Zero Trust Architecture is a significant evolutionary method to become an ADE.
AIOps includes artificial intelligence and machine learning to analyse, detect, and act on problems inside an IT system. ITOps usually contain complex data issues and systems which are difficult for the human brain to solve. AIOps makes it easier to find the root cause of these issues and often fix the problem. This optimizes IT operations to deliver efficient insights by deploying artificial intelligence.
With all these technology-driven systems in place, it is now painless to become an Autonomous Digital Enterprise. These progressive steps enable a mature transformation of the business with more impacts, ROI, and lesser bottlenecks.
BMC, a software solutions provider has introduced different automated services like BMC-Helix and Control-M, to accelerate the process of becoming an ADE.
The global marketplace is becoming more competitive. Thus, it is necessary to transcend and adapt to automation for optimum innovation and flexibility.
