ChatGPT Boon or Bane for Indian IT Sector

ChatGPT has the potential to transform many aspects of the Indian IT Sector

Using ChatGPT can be a game-changer for many IT companies that are involved in such businesses, as India is a significant market for BPA and customer contact centers.

A report from JP Morgan says that generative AI could "deflate legacy services" and hurt Indian IT companies' market share and pricing.

According to the report, Indian IT companies like Infosys and Wipro could lose market share to consulting firms like Deloitte and Accenture.

It's too early to say whether ChatGPT has demonstrated significant content development use cases that focus on language. Additionally, its capacity to optimize software codes has impressed everyone. In any case, it isn't sufficient to pass judgment on its effect on Indian IT organizations.

Technology is still in its infancy at the moment. However, Rahi's General Manager of Networking Services and Operations, Hardik Panchal, believes that major Indian IT companies will be able to train their employees to adopt the technology more quickly; however, it may be difficult for smaller businesses to catch up, reducing market competitiveness.

Anurag Sahay, CTO and Managing Director – of AI and Data Science at Nagarro, stated, "Overall, the use of language models like ChatGPT has the potential to transform many aspects of the operations of Indian IT companies, making them more efficient, effective, and customer focused."

Although it is still unclear how ChatGPT will affect the Indian IT industry, this technology has several potential advantages for IT companies.

Training with ChatGPT

ChatGPT has the potential to address one of the most common issues facing Indian IT companies: new hires who do not typically have the necessary skills can be better trained using this technology.

Additionally, employee development and training can benefit from ChatGPT. Anurag Sahay, CTO and Managing Director – of AI and Data Science, Nagarro, stated, "Indian IT firms could use the technology to develop virtual training programs that simulate real-life scenarios and provide employees with personalized feedback and guidance."

Global technology consultants like Accenture and IT giants Tata Consultancy Services (TCS) and Infosys already provide beginners with training and skilling modules for ChatGPT and other AI technologies that are similar.

However, even though Indian IT companies stand to gain significantly from using ChatGPT, widespread implementation of the technology may result in the loss of employment in the sector.

Automation Additionally, ChatGPT may be able to address automation-related issues. One classic illustration of the difficulties IT companies frequently faces in finding skilled workers and motivating them to work on out-of-date technologies is legacy tech modernization.

As the technology develops, ChatGPT may be able to address time-consuming tasks like document generation and data entry as well as more complex issues in the future.

Salil Parekh, the CEO of Infosys, has also confirmed that the IT conglomerate is presently utilizing ChatGPT for client situations, which is beginning to further increase automation productivity.

In addition, Indian IT companies can use ChatGPT to detect and prevent fraud by analyzing extensive data sets for patterns and anomalies. With its ability to analyze log data and identify security threats, it can also help them improve their cybersecurity posture, allowing IT teams to quickly identify and respond to potential breaches," Panchal added.