Speech Analytics

Speech Analytics and Ways to Adopt Them

Speech analytics tools are debunking myths that machines cannot understand emotions. The rising importance of customer first services and business approach owe their success only when they can deliver to their customer’s expectations. With the help of artificial intelligence, this

Read More

Why Is Speech Recognition Seeing A Sudden Spike During the COVID-19 Pandemic?

At this unfortunate time in human history, virtual care platforms, i.e., telehealth that allows patients to meet doctors or healthcare consultants via phone or video chat, seem to be tailor-made for this situation. Telemedicine or Digital Health is the route

Read More

Leveraging Real-Time Speech Analytics to Drive Business Value

Organizations nowadays know data is crucial to competing in today’s business landscape. And as customer engagement has become one of the most significant differentiators for many companies, they seek to ensure that self- and assisted-service is contextual, cost-effective and impactful.

Read More

How Can Speech Analytics Change your Business?

Come 2019 and Speech Analytics just got bigger. The process to analyse voice recordings or live customer calls to contact centers with speech recognition software to harness useful information has received new dimensions.   Harnessing Audio Patterns Speech analytics software identifies words

Read More