Speech Analytics

Speech Emotion Recognition (SER) through Machine Learning

Authors: Mohit Wadhwa,  Anurag  Gupta, Prateek Kumar Pandey Acknowledgements: Paulami Das, Head of Data Science CoE, and Anish Roychowdhury,  Senior Analytics Leader, Brillio Organizations: Brillio Technologies, Indian Institute of Technology, Kharagpur   1. Background As human beings speech is amongst the most natural

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Top Speech Analytics Companies to Look Out for in 2020

Speech analytics companies process and analyze recorded speech audio, to extract the information buried in it. Speech analytics is most often used by customer contact centers, but also has applications in areas such as law enforcement and healthcare amongst others.

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Speech Analytics and Ways to Adopt Them

Speech analytics tools are debunking myths that machines cannot understand emotions. The rising importance of customer first services and business approach owe their success only when they can deliver to their customer’s expectations. With the help of artificial intelligence, this

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Why Is Speech Recognition Seeing A Sudden Spike During the COVID-19 Pandemic?

At this unfortunate time in human history, virtual care platforms, i.e., telehealth that allows patients to meet doctors or healthcare consultants via phone or video chat, seem to be tailor-made for this situation. Telemedicine or Digital Health is the route

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Leveraging Real-Time Speech Analytics to Drive Business Value

Organizations nowadays know data is crucial to competing in today’s business landscape. And as customer engagement has become one of the most significant differentiators for many companies, they seek to ensure that self- and assisted-service is contextual, cost-effective and impactful.

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How Can Speech Analytics Change your Business?

Come 2019 and Speech Analytics just got bigger. The process to analyse voice recordings or live customer calls to contact centers with speech recognition software to harness useful information has received new dimensions.   Harnessing Audio Patterns Speech analytics software identifies words

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