Driving Success for Tata Sky by Employing Automation Anywhere RPA

A joint venture between Tata Sons and Disney, Tata Sky is leading content distribution platform of India. Being first in the country to launch 4K-enabled set-top boxes it enables users to access content from their mobile devices. Currently, Tata Sky has more than 17 million connections across the country.

Automation Anywhere

The company aids people whose ideas, thought and focus make the companies they work for great. Automation Anywhere delivers the world's most sophisticated Digital Workforce platform. The platform makes work more human by automating business processes and liberating people.

Business Challenge 

 Tata Sky was considering outsourcing its manual processes to a BPO and was concerned about value leakage. It decided to optimize within and reduce spend.

Tata Sky was looking for solutions that would allow them to do more with less while addressing the speed and accuracy of their processes.

Solution

Tata Sky partnered with EY for their process automation expertise, who further helped Tata Sky select Automation Anywhere RPA. It also helped them determine which processes are best suited as per the need and provides the greatest return on investment. Tata Sky commenced its automation process within its finance, supply chain, and treasury departments before moving to more complex processes within its taxation and tax-related reconciliation teams.

Implementation Details and Benefits

Being a perfect addition to Tata Sky's transformational strategy roadmap, RPA played a significant role in the process. Despite the rise of initial concerns about the limitation of software bots, the company managed to discover that automating even the smallest of processes could free up a lot of employee time to engage better. Following this, a variety of routine activities were automated, helping transaction accuracy improve to around 98 percent.

Bots also provided a great benefit in the goods service tax, or GST implemented on air travel when one flies from one city to another in India. The system stood as a challenge for a large organization like Tata Sky, where a large number of employees were frequently flying across the country. To process the GST credits manually was tedious and time-consuming but thanks to RPA-bot the process would read and capture each airline ticket directly from a travel agency system, uploading it into Tata Sky's accounting system, helping to utilize the GST credit much more effectively.

As it stands now, five bots have been implemented, 17 processes automated and the implementation overall improved cash flow for the company while minimizing processing times.

What's More?

Tata Sky is counting on automating two new processes and its team is evaluating RPA to introduce efficiency benefits to the company's HR department. Also, the company is planning on focusing on bot performance and diagnostics.

Tata Sky is looking forward to creating an RPA center of excellence in order to assist with bot performance management and report out successes.