In today’s disruptive age where automation is the focus of interest for all-sized businesses globally, robotic process automation (RPA) is one such disruptive technology that enables organizations to automate their business processes at a fraction of cost and time. RPA is non-intrusive in nature and utilizes the existing infrastructure without disrupting underlying systems that would be intricate and costly to replace.
RPA technology also empowers companies or individuals to configure computer software, or a robot to emulate and integrate the actions of a human interacting within digital systems to implement a business process. The global market for RPA is predicted to reach US$2,467.0 million by 2022, at a growing CAGR of 30.14%.
Enabling RPA to handle any processes will not only transform and streamline the organization’s workflow, but it will allow for better scalability and flexibility within the enterprise, doubled by the fast, tailored response to specific needs.
Symantec is an American software company based in Mountain View, California, offering security, storage, and systems management solutions that assist consumers to secure and manage their information. The company serves individuals, households, and small businesses; SMEs; and government and public sector customers, with over 11,000 employees across more than 35 countries.
The Business Challenge: Symantec Seeks a Solution to Decrease its Manual Process
Symantec that provides security, storage, and systems management solutions was in quest of a solution that can lessen the number of manual processes while maintaining strict security and compliance controls.
The company acknowledged three factors to drive its operational excellence:
• Suitability was an internal analysis for process design to measure potential constraints or control benefits to the process.
• Complexity measured what type of bot would be required to automate the process and to understand how many screens and systems would interact with it.
• Value, such automation brought through cost savings, time savings, and ROI.
The Solution: How Automation Anywhere Delivered the Solution Symantec was Seeking
Automation Anywhere is the only RPA platform with bank-grade security and governance, delivering best-in-class security. Symantec chose Automation Anywhere as their automation partner due to their platform’s user-friendliness, system agnosticism, and their enterprise-grade security grade. The company implemented Automation Anywhere RPA and AI-powered IQ Bot to automate their order management process.
Symantec started leveraging RPA by going with medium priority processes that would deliver the highest ROI. The company established the governance and center of excellence upfront, streamlined criteria for processes selection, and enabled different verticals, including sales, marketing, and IT, to easily build bots with one hour of training.
Symantec utilized automation to streamline many of their new processes and were able to quickly experience the value of each of the bots they deployed to each business unit in key performance areas.
RPA bots portrayed an integral role and several processes automated, including Order management; UAT test cases; Renewals quote SVA Program; Renewals batch quoting; Payroll accrual; In-flight projects.
Additionally, 4,500 hours saved in less than a year; 20% increase in auto booking of renewals; 25 processes automated; and 40 bots deployed.
Ravi Konda, Sr. Manager, IT Automation, Symantec – “It just took 3 weeks for small and medium-sized processes to be automated. The heaviest processes took only 9 weeks. The results were delivered fast, giving us the opportunity to assess the fast pace.”
He further added, “We looked at a lot of competitors in the RPA space. Automation Anywhere was just the right balance for us in terms of cost, return on investment and engaged staff that was really interested in the business and our overall relationships. Automation Anywhere also provided a top-tier benchmark with relevant customer references.”