Meta to Launch Whatsapp Helpline for AI Deepfakes

Meta to Launch Whatsapp Helpline for AI Deepfakes

Meta revolutionizes AI deepfake detection with MCA's WhatsApp helpline, ensuring online safety

AI is rapidly becoming a focal point for major tech companies like Google, Microsoft, and OpenAI, as they aim to revolutionize our digital landscape. However, the increasing ease of AI also presents new challenges, such as the proliferation of misinformation through AI-generated content. To tackle this issue, Meta has teamed up with the Misinformation Combat Alliance (MCA) to introduce a dedicated fact-checking helpline on WhatsApp, specifically designed to combat deepfakes and AI-generated misinformation.

Meta introduces a WhatsApp helpline, scheduled to launch in March 2024, which will allow the public to report and flag misleading AI-generated media that could deceive people on matters of public importance. Messages sent to the hotline by users will be reviewed and verified by digital laboratories, industry partners, and fact-checkers. These organizations will assess the content's legitimacy and reveal any misleading or manipulative information. The MCA's WhatsApp helpline will also provide multilingual support in English and three regional languages, as well as help users connect with verified and credible information sources.

The project seeks to put into practice a four-pillar strategy that emphasizes reporting, detection, and prevention of the growing prevalence of deepfakes. It also aims to provide citizens with a critical instrument to access reliable information to combat the spread of misinformation. Meta has collaborated with 11 independent organizations that check facts to find, validate, and examine misinformation on the platform.

In addition to the fact-checking helpline, Meta has announced plans to label AI-generated images on its platforms, including Facebook, Instagram, and Threads. This labeling will help users distinguish between real and synthetic photos, which can appear very realistic. The labels will be applied to any content that has industry-standard indicators of being created by AI.

Additionally, a central unit for deepfake analysis is being established by the Misinformation Combat Alliance to manage all communications received from the helpline. The Deepfakes Analysis Unit (DAU) aims to serve as a critical and timely intervention to curb the spread of AI-enabled disinformation among social media and internet users.

Overall, this collaboration between Meta and the Misinformation Combat Alliance represents a significant step towards combating the spread of misinformation and AI deepfakes in the digital space. By leveraging AI and fact-checking technologies, they aim to provide users with the tools and resources to effectively identify and counter false information.

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