Amazon Shopping is the company's flagship shopping app, which provides most of the shopping functionalities on its website. Amazon Shopping is the company's official shopping app and offers most shopping features on its website. It enables consumers to search, compare prices, read reviews, and shop at their leisure from their mobile phones. This application expands the shopping experience of millions of consumers globally by providing barcode and photo search, user preference-based suggestions, and access to shopping lists.
Launch Date: 2008 (Initial in US) and 2010 (Globally)
Active Users: Approx. 310 million active users (As of 2024)
Customers: Individual Consumers, Business Customers, Third-Party Seller Customers, International Shoppers.
Platform Supports: Android, iOS, web, Amazon Fire OS
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Amazon Shopping possesses some important features that make it a more convenient and easier-to-use option:
1. It provides a broad range of products, through which users can browse and buy products from the broad array of products available on Amazon, ranging from electronics, books, and clothing to groceries and beyond.
2. Its search feature facilitates easy browsing of products using keyword search, barcode scanning, and even image searching.
3. Customer reviews and ratings enable consumers to make an informed purchasing decision.
4. Search history-driven shopping and browsing suggestions personalize the shopper experience.
5. Its cart synchronization and order tracking allow easy shopping across devices.
6. Security-enabled quick checkout is possible by various payment options, like credit/debit cards, UPI, and Amazon Pay.
1. Convenience of accessing an excellent range of products in one place, saving time and effort.
2. Customer reviews and ratings allow informed purchase choices.
3. Image and barcode search features allow quick and new modes of product discovery.
4. Syncing with a desktop and other devices makes shopping convenient on multiple devices.
5. Free and fast shipping by Prime members increases convenience.
1. Absence of voice search, in contrast to other Amazon apps such as Price Check.
2. Certain specialty functions, like Kindle downloads and App Store purchases, need separate Amazon apps.
3. The convenience of promotions and discounts available can cause impulse buying.
4. Monopoly of Amazon negatively impacts local and small businesses.
Free to Use: The app is free for browsing and purchasing.
1. Prime Shopping Edition: This plan, priced at INR 399 per year, offers free fast delivery, 5% cashback, and exclusive deals but does not include digital benefits.
2. Prime Lite: Available for INR 799 per year, this plan includes Prime Video with ads and free fast delivery.
3. Amazon Prime: This plan, offered at INR 1,499 per year or INR 299 per month, provides full benefits, including fast delivery, access to Prime Video and Prime Music, and exclusive deals.
Live Chat: Amazon Shopping offers live chat support through its Customer Service page. Users can navigate through options to access a chat window and connect with a representative for assistance with their queries.
Phone Support: Call 1800-1200-1571 to connect with Amazon customer service and receive assistance with users' shopping-related queries and concerns.
Email Support: Customers can email the support team with payment-related grievances. They can reach out through the designated support email for escalations or assistance from a nodal officer.
Product Support: Customers can visit the Product Support page for assistance with product setup, troubleshooting, and usage issues. They can select a specific product from support options such as calls, chat, or guides.
Amazon has revolutionized online shopping by making it simple and convenient. It offers plenty of products, low prices, and recommendations that fit the tastes of a wide range of audiences. Amazon's convenience, user-friendly features, and Prime benefits make it a preferred choice for millions. While its effect on neighborhood stores is a concern, Amazon is still innovating and shaping the future of e-commerce.