Global Capability Centres (GCCs) are entering a transformative phase, evolving from traditional cost-saving operations to strategic innovation engines. Organizations are now leveraging AI and advanced technologies to drive measurable impact, improve efficiency, and create lasting value.
In the latest episode of the Analytics Insight podcast, host Priya Dialani speaks with Srikara Rao, CTO of R Systems International, about the fast-changing landscape of GCCs. The discussion explored how these centres are moving beyond simple operational efficiency to becoming AI-driven hubs that deliver innovation, strategic outcomes, and long-term business value.
Srikara provided an overview of R Systems International, highlighting its leadership in product engineering. Around 75% of the company’s work focuses on building platforms and outcome-based solutions for clients, while the remaining 25% includes IT services like cloud, data, digital, and cybersecurity.
With over 5,000 employees and operations spanning the Americas, Europe, and Asia Pacific, R Systems is known for delivering expertise in cloud, data, and quality engineering.
Srikara shared insights from his career, explaining how his work with CIOs and CTOs has always focused on innovation. He described how AI is now transforming the use of decades of archived data to improve efficiency and human experiences, from airport queues to retail and manufacturing.
His role centers on helping organizations become more efficient, cost-effective, and agile by integrating AI and advanced technologies.
According to Srikara, GCCs are shifting towards innovation hubs where teams deeply understand business operations and use AI to create impactful solutions.
He discussed the rotational model, where engineers gain knowledge across multiple functions, enabling them to integrate systems and drive innovation. AI tools augment human work, allowing managers to focus on delivering measurable business outcomes.
Srikara also highlighted real-world applications, including AI-driven pharmaceutical development, telecom cloud integration, and healthcare automation.
GCCs are now also taking sustainability seriously, with initiatives spanning energy-efficient operations and responsible product practices. This approach ensures that innovation aligns with efficiency, ethics, and long-term impact.
Srikara Rao concluded that GCCs are becoming true innovation engines, blending AI, technology, and sustainability to transform businesses.
He emphasized that the future will focus on creating value while maintaining responsibility, ensuring that GCCs not only improve operations but also positively influence end-user experiences worldwide.