WhatsApp and Telegram have responded to the Centre’s notices seeking clarity on their username-based messaging features as the government steps up scrutiny over potential risks of identity impersonation and online fraud. Signal, however, had not publicly responded by the deadline at the time of reporting.
The Ministry of Electronics and Information Technology (MeitY) had asked the three messaging platforms to explain the safety mechanisms built into their username systems. Officials are concerned that allowing users to communicate through usernames instead of phone numbers could make it easier for fraudsters to impersonate individuals, launch phishing attacks and carry out digital scams.
WhatsApp received the notice on July 1, while Telegram and Signal were issued similar notices two days later. After seeking additional time following discussions with government officials, WhatsApp was granted a four-day extension to submit its response. Telegram also furnished its reply before the deadline.
Responding to queries, Meta said the upcoming feature has been designed with multiple layers of protection to curb misuse. The company said it would suspend accounts or revoke usernames if there is evidence of impersonation or fraudulent activity.
Meta also said usernames already associated with Facebook and Instagram accounts will be reserved for their rightful owners during the rollout period. In addition, usernames linked to verified accounts, public figures, celebrities and government entities, along with similar look-alike variations, will remain exclusive to legitimate users to reduce the risk of identity fraud.
Also Read: WhatsApp Username Rollout Faces Delay as Meta Misses MeitY Deadline
The proposed username feature is meant to allow users to link up without giving out their mobile numbers, sort of a privacy push. Still, the Centre feels that this kind of anonymity might also bring brand new hurdles for law enforcement and cybercrime probes if the right guardrails are not in place.
These exchanges are the most recent stage in how the government is working with major messaging platforms, as it tries to strengthen protections against online impersonation while not crushing user privacy or platform innovation. MeitY is expected to look through the companies’ submissions first before deciding what to do next.