Bit.com has announced that it will shut down its operations and run a wind-down through March 31, 2026. The company started the process on December 27, 2025, and told customers to withdraw or migrate funds promptly. Bit.com also mentioned it will keep asset inquiry and withdrawals available around the clock.
Bit.com stopped new registrations on December 27 and kept logins active. Spot trading will stay live until January 31, 2026. Bit.com will end spot trading after that date. The company also restricted futures to position closures. It said it will email settlement schedules to affected users.
Several products have earlier end dates. Bit.com said cloud mining orders will end on January 25, 2026, with mining rewards settled up to that date. Wealth products will stop accruing returns on January 30, 2026. GoRich users must complete withdrawals by the same date.
Bit.com informed users that they can withdraw assets from the main platform until January 31, 2026. After that date, any unwithdrawn balances will be transferred to a backup system, which will support user registration and withdrawals only.
Bit.com set March 31, 2026, as the final deadline. Users must apply for withdrawals through customer service on the backup system. Bit.com also said it will not clear, confiscate, or dispose of customer assets during the backup period.
After spot trading stops, Bit.com informed it will convert small non-USDT amounts into USDT at that day’s closing price. However, Bit.com will exclude Observation Zone tokens from auto-conversion. The company asked users to withdraw those assets in advance.
Bit.com outlined service targets for withdrawals during the migration window. It said it expects most withdrawal requests to clear within 30 minutes to 24 hours. If funds do not arrive after one business day, users can request priority verification through customer service. Users with large balances can request dedicated support for the withdrawal process.
Bit.com set response targets for support during the migration window. It said tickets should get an initial reply within one hour. It also promised asset-anomaly feedback within two hours.
Bit.com said Matrixport will offer an optional migration channel for spot and futures users. Participation remains voluntary, and Matrixport will run post-migration services independently. Bit.com said the channel can support account continuity after the shutdown.
Bit.com issued security guidance for the withdrawal period. It said it will not request passwords, SMS codes, seed phrases, or private keys through private messages. It warned users not to send funds to “secure accounts” promoted by impersonators. It urged customers to rely on the official site and app.
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