Christmas Day 2025 started with celebrations around the world. Within hours, confusion replaced joy for millions of online users. According to social media posts from gamers and app users, several games and digital services stopped working suddenly. Amazon Web Services has denied any major outage, stating that its systems were operating normally despite widespread complaints.
Even as AWS rejected claims of a large-scale failure, users across regions continued to report problems. The reported disruption spread quickly and affected games, apps, streaming platforms, and even shopping services. Heavy holiday traffic appeared to make the situation worse.
According to social media posts from gamers, the reported AWS outage caused login failures and connection issues. Many services stopped responding at the same time. Complaints surfaced from multiple countries within minutes. Gaming and streaming platforms appeared to face the most trouble during peak Christmas hours.
Gaming platforms were reportedly hit hard. Steam users shared posts about login failures and missing friends lists. Epic Games Store users reported download and purchase errors. PlayStation Network users complained about repeated connection problems. Xbox Network players also reported issues with online services. Matchmaking reportedly failed across several platforms.
Popular games faced major disruption as well. Fortnite players posted screenshots of server errors and login failures. Rocket League matchmaking reportedly stopped working. Fall Guys players reported constant connection drops. Marvel Rivals users said servers were unreachable. ARC Raiders recorded thousands of reported timeout errors. Besides, players told about issues in Grand Theft Auto V, Apex Legends, Valorant, and Minecraft, where the sessions were cut off suddenly.
Multiplayer and survival games reportedly faced deeper issues. Rust servers went offline in several regions, according to player reports. ARK Survival Evolved users shared complaints about save and sync failures. Palworld reportedly suffered server desync, causing lost progress. Seven Days to Die showed loading problems. Ready or Not and Sea of Thieves players also reported unstable servers.
Streaming platforms were not spared. Netflix users complained about buffering and app crashes. Amazon Prime Video reportedly showed slow loading and playback failures. Some users said content would not start at all. Amazon shopping services also faced reported checkout delays and session errors, adding to user frustration.
Game publishers and studios felt the impact as well. Electronic Arts reportedly faced online feature issues. 2K and Saber Interactive experienced account service delays. Embark Studios saw major disruption, according to player feedback. Authentication systems reportedly struggled to verify users, leaving many games without online features.
Experts believe the reported disruption may link to cloud infrastructure stress. API errors, EC2 delays, and load balancer latency were mentioned by users tracking service status. DNS or network issues may have played a role. Similar reports surfaced during a cloud incident in October 2025. Heavy holiday traffic likely added pressure.
AWS has officially denied a widespread outage and pointed to normal operations. Despite this, user complaints continued for several hours. The reported AWS down on Christmas incident highlighted how dependent games, apps, and entertainment platforms remain on cloud systems, especially during peak festive traffic.
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