Avisa has transformed the traditional hospital into a smart hospital with interconnected systems leveraging technologies and complete medical infrastructure to bring positive growth in the healthcare sector and improve patient-centric care leading to better life quality. Avisa services include Avisa smart hospitals, Avisa labs & diagnostic, Avisa pharmacy, and Avisa smart health card, which creates a complete novel health ecosystem. Analytics Insight has engaged in an exclusive interview with Dr. Aswini Ashokan Naidu, Co-Founder, and Director, Avisa Smart Hospitals.

1. Kindly brief us about the company, its specialization, and the services that your company offers?

Avisa means giving life and we are en route to creating a chain of smart hospitals across India and the UAE. Avisa has transformed the traditional hospitals into smart hospitals with interconnected systems leveraging technologies and complete medical infrastructure to bring positive growth in the healthcare sector and improve patient-centric care leading to better life quality. Avisa services include Avisa smart hospitals, Avisa labs & diagnostic, Avisa pharmacy, and Avisa smart health card, which creates a complete novel health ecosystem. AVISA with its complete Eco-System of Smart Hospital platform serves end-to-end automation of hospitals to cut down the leakages and enhances the patient experience while resolving the pain points of different stakeholders in a hospital. The beauty is that the complete AVISA platform investment is borne by the company with a small revenue sharing from the hospital or a monthly subscription fee, whichever is convenient to the hospital. However, since this environment is new for the Hospital industry, AVISA took a step ahead in offering a "Operate & manage" (O&M) service to eligible hospitals, which can turn as smart hospitals and have enough bandwidth to grow through AVISA.

2. With what mission and objectives, the Avisa Smart Hospitals was set up? In short, tell us about your journey since the inception of the company?

With healthcare being one of the most important and developing sectors, there are still many gaps or pain points in the patient journey in hospitals as well as the overall functioning and operations of the hospital – we wanted to create something unique by leveraging technology to enhance and streamline the operational process and efficiency of the hospital while improving patient centric care and providing them a one-stop solution for all patient care services. This could have been successful only with a combination of technology, which enhances the hospital performance through automation and digitization, and that's how evolved Smart Hospitals with AVISA Brand. We incorporated Avisa in September 2021 and until now we have stepped into the UAE market with our client Royal Hospital of Sharjah, which belongs to the Sultan of Sharjah. We launched medicine, lab, and home service in Dubai, and closed two of our smart hospitals in Ghaziabad and Jalandhar, with six more hospitals in the pipeline, expected to be closed by end of June. Besides, we also launched our smart health app on May 7. The road ahead includes a target of 20+ hospitals by year-end while evolving our services with recent advances in medicine and technology and constantly serving the needs of patients as well as hospitals to truly bring positive change in the healthcare industry.

3. Tell us how Avisa is contributing to the IoT/AI/Big Data Analytics/Cloud Computing industry of the nation and how the company is benefiting the clients?

Our Smart App technology is built with blockchain data cloud with AI & ML, along with IoT Technology which enables the patient and hospital to detect the disease and also can predict the behavioral trend of the patient for better treatment. Our medical IoT device can be used in remote patient monitoring helping improved patient-centric care and improved chronic disease as well as critical care management. Avisa novel ecosystem leverages various technologies to create a smart hospital environment with interconnected systems ensuring hospital growth, operational efficiency, and improved patient care, thereby giving them a better quality of life.

4. What is your biggest USP that differentiates the company from competitors?

We leverage technology & keep a futuristic approach towards improving the operational efficiency of hospitals & enhancing patient care, and it is on the same lines that we created the first smart hospitals in India & UAE. Also, smart healthcare is the one-stop solution for all patient care services ranging from diagnostic/homecare/pharmacy/patient education & counseling/remote patient monitoring/storage of electronic health records/chronic disease management /teleconsultations/booking appointments with hospitals etc.

Our USP starts with:

AVISA Smart HealthApp –  A one-stop app for booking medicines, Lab tests, Doctor consultations, Book Ambulance, Patient Finance, Storage of Digital Health Records, Finding nearby Hospitals, Avisa Customer care, Booking Home Care, etc. This is the only app, through which the patient can register himself through the scan of a QR code on the app at the hospital desk.
AVISA Smart Hospital: By using a combination of software, various IoT Hardware, Automation, Patient monitoring systems, and Digitisation, we convert a hospital into a smart hospital, thereby increasing the efficiency of the hospital and optimising the revenue with better patient retention and satisfaction.
AVISA Smart Pharmacy – Through an automated supply chain of Medicines and Consumables, AVISA makes medicine distribution smooth without any pilferage and leakage in the supply chain. Through its end-to-end ERP system, every supply is tracked and delivered without hassle.
AVSA Smart Labs & Diagnostics – With the use of EMR ( Electronic Medical Record ) and EHR ( Electronic Health Record ), each diagnostic type of equipment are linked with AVISA's centralised system to trigger the orders and reports automatically to Doctor's Screen and Patient Mobile, making the diagnostic data to get used with an automated system for better treatment of the patient.

5. How do you plan to revolutionize the Indian market and what are your plans to tap the market?

Our approach is very simple yet quite efficient.  We are creating something unique which is the need of the healthcare sector and there is no other organization that is working towards the same goal, effectively giving us the first-mover advantage as well as a competitive edge. With that in mind, we are targeting only mid-sized hospitals as of now. Although we have created a complete novel ecosystem, revolution comes when there is a truly new and positive change. We at Avisa have a lot of exciting things coming up in the roadmap ahead and we will keep on evolving with the futuristic technology and need of the market.

6. What are your growth plans for the next 12 months?

Our plan is to create a chain of smart hospitals in India & UAE while adding new features and services to our portfolio. We aim to have 20-25+ smart hospitals in the next 12 months.

7. How do you see the company and the industry in the future ahead?

Forecasting the future of healthcare technology isn't difficult-machine learning, artificial intelligence (AI), and cloud technologies that apply to the clinical, workplace, and financial processes will have better and richer incorporation into the industry. In order to realize those future possibilities, Avisa will bring cultural shifts in the way healthcare works with the implementation of new technologies and advances to create a footprint on the global level.

8. What is your leadership mantra?

Be yourself. The number of leadership styles is limitless. There is no scientific formula for what makes a good leader, only a belief in your own ability as well as the ability of your followers to be successful.