Utilizing the appropriate software solution will help you reduce team expectations and operate a fully autonomous facility

The self-storage market is being completely transformed by software technologies. AI technologies may significantly reduce operational inefficiencies and streamline customer service when used properly. Utilizing the appropriate software solution will help you reduce team expectations and move closer to operating a fully autonomous facility if your current business model is not scalable.

What is a fully automated self-storage facility?

Self-storage facilities that are fully automated essentially sell and book themselves. An AI chatbot that has been trained to answer inquiries about your self-storage services is available to inbound leads when they land on your website. Upon the chatbot's successful conversion, potential tenants can reserve various types of flats based on availability.

By sending a security code to the tenants as soon as they arrive at your location, a cloud-based system for access control can guarantee the safety of your fully automated and unmanned business. The 24/7 online experience that customers have grown to anticipate across a wide range of services is successfully delivered by automated facilities that are always available regardless of the time of day.

Benefits of a fully automated self-storage facility

Operators can save costs associated with call centers

You can start cutting costs if you have the appropriate mechanisms in place to appropriately satisfy client needs. For instance, the expense of staffing call centers might impede expansion and lead to bottlenecks in operations. A growing number of operators are starting to see the possibilities offered by AI-driven technologies that serve as an affordable substitute for call centers.

A study found that 40% of calls to storage facilities go unanswered. Operators find it difficult to strike a balance between the business' administrative requirements and quickly respond to fresh leads and close the deal. Because of this, a lot of potential tenants decide to do business elsewhere.

Operators may benefit from variable rate management

Self-storage owners will be able to make more money with an automated sales flow. They can accomplish this by utilizing solutions for variable rate management, which are created to automatically alter facility charges based on a variety of characteristics. You can utilize occupancy triggers, for example, to change the rates and show dynamic promotions to customers who are ready to make a reservation for a unit. Operators can adjust to supply and demand by implementing the proper tools and procedures.

Renters may benefit from better customer service

People are used to receiving immediate customer assistance in the on-demand environment we live in. Service providers must pick up the pace and promptly accommodate client needs, from seeking information to making purchases. There is no exception in the self-storage sector. Renters increasingly anticipate getting responses to their questions and problems right away.

Prospective and current customers can access all the information they require at their fingertips with automated self-service solutions. Customers don't want to be kept waiting for information. They can get any inquiries answered by artificial intelligence in a matter of seconds. Artificial intelligence, in contrast, to call centers, is indefinitely scalable.

Cloud access control systems are accessible to renters

Access control is crucial in ensuring that tenants have a seamless experience and that an operator's unmanned storage facility is secure. Renters' individual needs can be catered to by operators with access to a cloud access control mechanism. The technology will text the renters a gate code after they sign a digital lease.

Reservations Can Be Made by Renters Through Self-Service

Self-storage facility operators repel potential tenants who learn about the facilities online when they only accept walk-in or call-in reservations. An essential element of automating self-storage facilities is a strong website. Renters should be able to make bookings and begin their user experience without human delay in only a few clicks.