WhatsApp's 2021 privacy policy update sparked global backlash, leading millions of users to switch to alternative messaging apps like Telegram and Signal.
The update allowed WhatsApp to share user data with its parent company, Meta, raising significant privacy concerns.
In response to the backlash, WhatsApp clarified that personal messages would remain private and end-to-end encrypted.
The controversy highlighted the importance of transparent communication and trust-building between companies and their users.
Regulatory bodies like the Competition Commission of India (CCI) took action against WhatsApp, emphasizing the need for compliance with data protection laws.